ClearcoverReviews of clearcover.com

I am mid process with this company on a claim (one of their clients hit my car). My adjuster never calls or returns calls by phone; she eventually returns calls via email. She doesn’t refer to me as Mr or by my first name; it’s “hello” or nothing at all. In my opinion, not customer service oriented and not fair in deciding what size loaner car I am entitled to. Based on this experience, I would never use this company. My Allstate agent is so much more customer focused.

This is the worst insurance company I have ever seen, let alone been a customer of. DO NOT USE THIS COMPANY. My car has been at the body shop for eight weeks now, and the body shop can't go forward because of one excuse after another as to why they haven't approved my claim. They tried to pay $2,500 for a claim that is $19,000. Every time you call, you will get a different person. It's like a facade for an insurance company and could potentially be a scam. I'm suing to find out. This is the first claim I have ever made, and I've been driving for 34 years. I didn't expect this. GO ANYWHERE ELSE FOR INSURANCE, trust me.

BS scammy policies!!!!!! This company is ridiculous. They are asking me to "exclude" a household member who doesn't drive my vehicle and trying to CHARGE ME to exclude! What kind of nonsense is this? Not only that, they took two weeks to reply to my email.

I had the insurance for a year and upon renewal it went up considerably (around $100) without me filing any claims. Ironically, I hit a deer and submitted a claim. Two days went by without anyone from Clearcover reaching out, in spite of the advertised 24 hour turn around. I called and missed the call back, I called back and left another voice message and received no call back. Waited a few days and left a message, no call back. Called again 3 days later and still no call back. I dropped them and they refunded my money right away. Hopefully they will take care of the claim soon. It has been 7 days since the wreck without any idea of what is going on.

If I could rate it a zero, I would. Customer service, response time, and overall professionalism was terrible. We were hit by someone covered by Clearcover and it was 100% their fault. We were left without a vehicle for 2 months. The list goes on and on.

The ABSOLUTE worst company I have ever used. They are committing fraud and there will be a class action suit filed very soon. They will send you a "survey" every years as a way to badger you ask for all kinds of insane documentation. They do not send the survey certified or with a carrier that requires a signature. They will not email you the survey, text you its on its way or alert you to anything via the app. If for any reason you don't return the survey they then send you a letter telling you your policy has been terminated. They then force you to no longer pay each month but to pay for the remainder of the policy months in advance. Report them, review them, and run if you aren't already a customer.

One star is overrated, but I can’t give them any less. We went with Clearcover for my daughter mainly due to their pricing. Big mistake. They took the initial payment, then e-mailed several requests for information to my daughter. She provided all requested information by return e-mail. My daughter even received e-mails with follow up questions and requests for alternate documentation which she answered and provided, again by e-mail. They sent an e-mail reminder that the next payment would be charged to the credit card. Next, they then sent a notice of cancellation for failure to provide information via USPS only which was not received until after the cancellation was effective. Interesting they would send this notice via USPS only while all other correspondence was via e-mail. When trying to contact them by phone, we received a message that no one was available and then hung up on with no other information (hours, option to leave a message, etc.). When Clearcover was contacted by e-mail, and responded 2 days later, they had the audacity to say there was nothing they could do, but we could apply for another policy. There is no way we would have any further dealing with this company. I would recommend anyone looking for insurance deal with an established and reputable company with a good customer service record and ethical business practices, which is what we did after dealing with this shady company. The other negative reviews indicate the same type of issues we encountered. I am sure they will receive more of the same with the way they do business.

I've been a customer for several years... was sent a letter to fill out some basic information which I promptly complied with, and then got a notice that my insurance was not being renewed. They said I didn't fill it out completely (was missing one field). When I asked if I could resend the paperwork in to correct it, they said the decision was already made and my insurance policy would not be renewed. Nothing else to do about it, case closed. Shadiest company ever!