raki M.
Terrible customer service
Got my policy about 3 months ago. I was so happy until 15 days ago when I drove in to the water due to low visibility early morning while heading to work. Long story short. I called customer service and an adjuster was assigned. She called and assigned an appraiser, estimate and everything was completed, they asking me for 180 to tow my car to the service shop, after few transfer here and there, they found out that they waive the charge since it’s a claim related. (Wonderfull) I called the adjuster after a day to let her know that service people needs her approval to tier things apart and start working. After calling her again after two more days, she was pissed and unprofessional even told me not to call her multiple times and keep waiting until she calls me back because she has to do recording statements all day. But a big thanks to the service people, who got me out of this as quick as they could. Pay .50 cents a day and get a better insurance and, save yourself the energy and time!
Response from ClearcoverOct 22, 2020
Hi Raki, we always aim to provide an exceptional claims experience and we are sorry to hear about your frustrations and concerns. We have passed along your feedback to our team and we will be following up with you soon to better assist you.


