BackgroundChecks.com (fka ClearChecks) Reviews | Read Customer Reviews of clearchecks.com

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BackgroundChecks.com (fka ClearChecks)

About BackgroundChecks.com (fka ClearChecks)

ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. We help businesses make informed hiring decisions with easy-to-use online background checks, transparent pricing, and helpful customer support.Our platform brings employment background screening into one convenient workflow. Depending on the package and services selected, employers can access criminal record searches, employment and education verification, motor vehicle records, and drug screening. From hiring your first employee to managing ongoing screening needs, we make it easier to order checks, track progress, and review results.We believe employers should understand what they are purchasing. Our pay-as-you-go packages explain the searches included, with applicable state and county access fees disclosed during ordering. These third-party fees are passed through at cost, without markup.Our online tools help employers manage applicant invitations, consent, report review, and adverse action workflows. Applicants can also raise disputes about information in their reports. We combine straightforward technology with support to help customers navigate questions about their orders and screening results.Important clarification: This profile represents the US business ClearChecks.com, now BackgroundChecks.com. It does not represent a separate UK business with a similar name. If your feedback concerns a UK DBS application or a purchase from another website, please check your order confirmation to ensure your review reaches the correct company.Learn more about our current services and pricing at https://www.backgroundchecks.com.

BackgroundChecks.com (fka ClearChecks) (clearchecks.com) has 151 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.

Also known as: clearchecks.com
Website: clearchecks.com
Category: Administration & Services
Location: Greenwood Village, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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BackgroundChecks.com (fka ClearChecks) reviews

151 approved reviews, newest moderated first

Rebecca H.
Mar 31, 2025
I had to give 1 star to enable me to…
I had to give 1 star to enable me to write this. Avoid. Scammers . Says £15, but when you pay the screen freezes or disappears. I was charged £101.50, and they proceeded to take another £101.50. All they give you is a reference number. NO reply to emails. They now have all my ID, scammed me, bank aren’t being very helpful, as they say I authorised payment, but I didn’t authorise over £200. Absolute scam. Use Gov.UK legit DBS, you get receipt, digital & paper DBS, phone number to call if any issues, checked at post office with all legit paperwork (if you don’t own a passport or driving license) I’ve always used Gov.UK, but needed a DBS quick & thought this was a legit company. I was WRONG. I’ve seen many people saying they also take a further £8 a month subscription???? I’m hoping my bank actually does something. As it’s NOT a debit card dispute, it IS FRAUD.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Rebecca, we would like to clarify a possible business mix-up involving your reference to a DBS check and the recurring charges you mention. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Could you check which business website appears on your order confirmation? If it belongs to a separate UK company, please consider updating this review or posting your feedback on that company’s profile.
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rajis A.
Mar 27, 2025
Scam Artists avoid like the plague
Scam Artists avoid like the plague, take unauthorized payments from bank account
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hello Rajis, thank you for sharing your concerns about payments you did not expect. We would appreciate the opportunity to review the charges with you. BackgroundChecks.com is a legitimate background screening company owned by HireRight. We pride ourselves on helpful customer support and transparent, competitive pricing. You can also read other customers’ experiences on Google and G2: Google: https://www.google.com/storepages?q=backgroundchecks.com&c=US&v=19&rf=FIVE_STARS#reviews G2: https://www.g2.com/products/backgroundchecks-com/reviews Please contact our customer support team so we can understand your experience, review any issues, and work with you toward a resolution. We’d appreciate the opportunity to help.
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Maggieonetwothree
Mar 16, 2025
DECEPTIVE SCAM company. Charged 3x what I authorized for the background check
Do not use Clearcheck for your background checks. This company has deceptive and misleading business practices. In September 2024, they offered a background check online for the clear price of $39.99. No where during the process are you told that there will be an additional $98 for the county criminal record search. In fact, it looks like it is included in the $39.99. The information about this surcharge is 7 clicks in, and never shown in the total before you pay on your credit card. you will only see the $39.99. You will see the $39.99 PLUS the $98 when you receive your invoice. A woman named Mariana who has the worst job on earth will reply that there was a disclosure, and will even show you the ridiculous number of buried clicks that you need to reach that $98 amount that they just charge you without confirmation. BE CAREFUL DO NOT USE CLEARCHECK. DECEPTIVE. YOU WILL BE CHARGED 3x what you expected to pay.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hello, thank you for explaining your concerns about the county-search surcharge and how prominently it was presented. We pride ourselves on competitive, transparent pricing, and appreciate your feedback about the ordering experience. State and county fees are disclosed during ordering and passed through at cost, with no markup. These government access fees apply to background screening companies requesting the same records. Please contact our customer support team so we can review the surcharge on your invoice, address your concerns about the disclosure, and work toward a resolution. We’re happy to help.
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Eduardo S.
Mar 12, 2025
AVOID
Last month, looking for DBS this company came on the top search. Started my application for DBS check, initial on the check out was there £25 to pay, they ended up taking in total £135 in different transactions. I realised that in less than 24 hours, I then decided to cancel my application and report to my bank that I don't recognise these transactions. After few weeks the bank had all evidence and reimburse me back. AVOID, THESE COMPANY IS NOT SERIOUS. After that I've been instructed to go to gov.uk for the DBS. It's easy to deal with and cost £25.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Eduardo, your feedback may relate to a separate UK business, given your reference to a DBS check. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please compare the website on your order confirmation with ours. If your feedback was intended for a separate UK company, consider updating or moving it to the relevant profile so it reaches the company that handled your purchase.
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Blans M.
Feb 23, 2025
My partner has been scammed
My partner has been scammed she believed she had a £15 payment taken. Have since found out this was £86.50. Use .gov site can get the same service for under £25. Yet again a third party overpriced service for something that is a lot cheaper and no avenue to contact. Shameful company.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Blans, there may be a mix-up between businesses, given the payments in pounds you describe and the recurring charges you mention. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please check the business website on your order confirmation. If your purchase was with a separate UK company, consider updating or relocating your review to its corresponding profile so your feedback reaches the business involved.
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Erin
Feb 20, 2025
Clear Check are scammers
Clear Check are scammers! They took £ 83 May 2024 for a DBS check and then £8 per month handling fee until I noticed! Emails are returning “ undeliverable’ and when you call the number you are cut off! They appear to be legitimate- hence using Gov. Uk on website. Steer clear from this scam! I contacted DBS ( whose advisor had recommended them) and they said they were nothing to do with them and were unable to help me.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Erin, we would like to clarify a possible business mix-up involving your reference to a DBS check and the recurring charges you mention. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Could you check which business website appears on your order confirmation? If it belongs to a separate UK company, please consider updating this review or posting your feedback on that company’s profile.
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Paulina K.
Feb 16, 2025
Scammers
Scammers! I was supposed to be charged £8.99, but instead, I was charged £101.50. Later, they charged me an additional £15 after sending me another link.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Paulina, your feedback may relate to a separate UK business, given the payments in pounds you describe and the recurring charges you mention. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please compare the website on your order confirmation with ours. If your feedback was intended for a separate UK company, consider updating or moving it to the relevant profile so it reaches the company that handled your purchase.
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Saul
Nov 24, 2024
Clear check Ltd is a total scam
Clear check Ltd is a total scam. Run away from them. They divert the Phisical verification that is never going to accept your picture and it will count as failed recognition. Total scam. Vverify works well if you need a fast dbs
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Saul, your review names Clear Check Ltd and describes DBS-related verification. That identifies a separate UK business, and there appears to be a mix-up with this profile. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please check the business website on your order confirmation and, if it is the UK business you named, consider updating or relocating your review to its profile so your feedback reaches the company involved. Thank you.
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