BackgroundChecks.com (fka ClearChecks) Reviews | Read Customer Reviews of clearchecks.com

BackgroundChecks.com (fka ClearChecks)Reviews of clearchecks.com

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BackgroundChecks.com (fka ClearChecks)

About BackgroundChecks.com (fka ClearChecks)

ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. We help businesses make informed hiring decisions with easy-to-use online background checks, transparent pricing, and helpful customer support.Our platform brings employment background screening into one convenient workflow. Depending on the package and services selected, employers can access criminal record searches, employment and education verification, motor vehicle records, and drug screening. From hiring your first employee to managing ongoing screening needs, we make it easier to order checks, track progress, and review results.We believe employers should understand what they are purchasing. Our pay-as-you-go packages explain the searches included, with applicable state and county access fees disclosed during ordering. These third-party fees are passed through at cost, without markup.Our online tools help employers manage applicant invitations, consent, report review, and adverse action workflows. Applicants can also raise disputes about information in their reports. We combine straightforward technology with support to help customers navigate questions about their orders and screening results.Important clarification: This profile represents the US business ClearChecks.com, now BackgroundChecks.com. It does not represent a separate UK business with a similar name. If your feedback concerns a UK DBS application or a purchase from another website, please check your order confirmation to ensure your review reaches the correct company.Learn more about our current services and pricing at https://www.backgroundchecks.com.

BackgroundChecks.com (fka ClearChecks) (clearchecks.com) has 151 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.

Also known as: clearchecks.com
Website: clearchecks.com
Category: Administration & Services
Location: Greenwood Village, Colorado
Listed on Five Star Index: 2026

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Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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BackgroundChecks.com (fka ClearChecks) reviews

151 approved reviews, newest moderated first

Gem S.
Sep 25, 2023
Avoid this company at all costs!
Avoid this company at all costs!! Not only are you charged through the nose but when you realise it's going no where, you are then refunded (I realised it was a scam less than a day in) a small portion of the payments taken so far. I thought this would be the end of the matter only to find that they have continued to take small sneaky amounts of £8 a month since. Vile company with no actual service to speak of.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Gem, there may be a mix-up between businesses, given the payments in pounds you describe and the recurring charges you mention. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please check the business website on your order confirmation. If your purchase was with a separate UK company, consider updating or relocating your review to its corresponding profile so your feedback reaches the business involved.
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Jgamingsolo
Sep 19, 2023
Background check came back clean I have record…
I ran a pre employment background check on myself, and I was clear of everything (including the county I committed crime in, and i had to pay extra for them to search that county) My new employer ran a background check and found my prior crimes in the county clearcheck claimed I was clear in. I confronted the support and dispute department that the validity of their software is inaccurate and I am a prime example of why no one should use this website for pre employment screenings.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hello, thank you for sharing your concerns about the county search you paid for and the accuracy of your report. We take that feedback seriously and encourage you to contact our customer support team so we can review the search scope, results, and charges with you. We pride ourselves on transparent pricing: state and county access fees are disclosed during ordering and passed through at cost, without markup. These government fees apply to background screening providers accessing the same records. We’re happy to review your concerns and work toward a resolution.
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LITHERLAND
Jun 25, 2023
Stay away
Please do not use this company there is something very wrong with them. I had previous basic DBS I have valid Police Wetting and they still do not process my basic certificate I uploaded all documents still nothing I need to cut my loses and start with gov side.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Thank you for sharing your experience. We would like to clarify a possible business mix-up involving your reference to a basic DBS check. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Could you check which business website appears on your order confirmation? If it belongs to a separate UK company, please consider updating this review or posting your feedback on that company’s profile.
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Mark D.
May 30, 2023
DO NOT USE THIS COMPANY
I applied for an Enhanced DBS check, the Government not offering this service. Clearchecks offered the service for £38, plus £10 for fast track '1-day' processing. On completion of the application I went to pay and was charged £78.50 for the £18 check on the Gov site. Then required to pay a further £15 to upload documents. Having spoken with the Home Office Disclosure team, it's clear they are well aware of Clearchecks' dodgy practices, and receive numerous complaints about them each week. I gather – and the Home Office confirm – that they would then seek to take £8/month in perpetuity: for what, who knows. I cut my losses and took a refund of £27.50, all that was on offer. So, £50 down the pan, and card cancelled in case of ID or plain theft, because of fraudulent thieves preying on an urgent need. They – you, Clearchecks – should be shut down.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Mark, your feedback may relate to a separate UK business, given your description of an enhanced DBS application and the recurring charges you mention. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please compare the website on your order confirmation with ours. If your feedback was intended for a separate UK company, consider updating or moving it to the relevant profile so it reaches the company that handled your purchase.
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M B.
May 20, 2023
£8 monthly for what ???
£8 monthly for what ??? I don’t remember signing up for that clearcheck Why so many companies swindling you out of your money.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Thank you for sharing your experience. There may be a mix-up between businesses, given the payments in pounds you describe and the recurring charges you mention. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please check the business website on your order confirmation. If your purchase was with a separate UK company, consider updating or relocating your review to its corresponding profile so your feedback reaches the business involved.
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ThisaraGM
Apr 24, 2023
SCAM SCAM
SCAM SCAM, i paid 85 gbp for 1 day service, then they directed me to a different website which i ended up paying extra 15 gbp to verify my identity, then they said its failed, again i paid 15, then failed, how ever i ended up paying extra 45 gbp on top of that 85 gbp finally nothing happened. asked refund , only refunded 20 gbp. these are bunch of thieves, hope everybody behind will have a miserable death including their childrens, all my money stillen,
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Thank you for sharing your experience. We would like to clarify a possible business mix-up involving the payments in pounds you describe and your refund concerns. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Could you check which business website appears on your order confirmation? If it belongs to a separate UK company, please consider updating this review or posting your feedback on that company’s profile.
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JASON P.
Apr 10, 2023
Scammers
Scammers, please close them down, they are stealing money.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hello Jason, thank you for sharing your concerns about money taken. We would appreciate the chance to understand the transaction you mean and review your experience. BackgroundChecks.com is a legitimate background screening company owned by HireRight. We pride ourselves on helpful customer support and transparent, competitive pricing. You’re welcome to read feedback from other customers on Google and G2: Google: https://www.google.com/storepages?q=backgroundchecks.com&c=US&v=19&rf=FIVE_STARS#reviews G2: https://www.g2.com/products/backgroundchecks-com/reviews Please reach out to our customer support team so we can review what happened, address your concerns, and work with you toward a resolution. We’re happy to help.
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louise M.
Mar 29, 2023
Requested DBS certificate after 12 days…
Requested DBS certificate after 12 days still no result. Charged £75 plus £15 to verify documents and £8 for speed of service. Do not use this company. You go around and around trying the upload your documents. I cancelled and they gave me £27 refund. So £47.50 charged to delay DBS certificate and forthcoming work. Go to gov.uk. DBS. Processed application in 20 minutes and a fraction of the price.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi louise, your feedback may relate to a separate UK business, given your reference to a DBS check and the recurring charges you mention. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please compare the website on your order confirmation with ours. If your feedback was intended for a separate UK company, consider updating or moving it to the relevant profile so it reaches the company that handled your purchase.
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