CLAXYClaxy is not only a lighting manufacturer committed to design, research, development and manufacturing of energy efficient lighting but also an online retailer with an e-commerce site dealing in sales of light fixtures. We manufacture premium quality energy efficient light fixtures with the best light source, electrical parts, materials and craftsmanship.
CLAXY (claxy.com) has 110 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Home Goods Stores · Virginia Beach, Virginia
Excellent
Home Goods Stores · Nickelsville, Virginia
Excellent
Home Goods Stores · Woodbridge, Virginia
Excellent
Home Goods Stores · Fredericksburg, Virginia
Excellent
110 approved reviews, newest moderated first
Leslie T.
Beautiful pendants lights at a great sale price. Customer Service was excellent & shipping was fast. Very happy!!
Response from CLAXYOct 9, 2023
Hello Leslie! Thank you so much for sharing your 5-star review with us. It truly means a lot to us!
John
Light arrived damaged, but Claxy is immediately shipping me a new replacement so great customer service
Response from CLAXYOct 9, 2023
Hello John. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
Lydia
fast reliable service. Product exactly like the picture and description, Thank You. This is a gift I know they will be pleased.
Response from CLAXYOct 8, 2023
Hello Lydia. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
Paulette C.
I tried reaching out to this company via email several times with no response.
Response from CLAXYOct 6, 2023
Hello Paulette. Thanks for your review. For your information, we responded to your emails on the following day after we received your emails. Please check out your spam folder. Thank you very much.
Dale C.
So Claxy has been pinging me to review, so I'll review. Two weeks ago I ordered a pair of sconces that said they'd ship in 24 hours. A week later I hadn't heard anything so I emailed them. No response. Nothing. So I ordered a similar product from Wayfair at half the cost. The Wayfair order showed up in two days. The next day, the Claxy order showed up. I've emailed them multiple times to ask to return their product. No response. You want a rating? Fine. Zero. Minus One.
Response from CLAXYOct 8, 2023
Hello, Dale. Thanks for your review. We are terribly sorry about the delayed response since your email somehow went to our spam folder. We would like to extend our sincerest apologies for the inconvenience, for everything that you have gone through, and for everything that has made you feel bad. It was our customer support team members' fault as they did not check out the spam folder regularly during the holiday. Our management team members have looked into this and have taken measures to make sure it won't happen again. Thank you for bringing this to our attention. We are available to answer and address all comments from our customers about our products and our service. Your opinion is vital to our improvement, and we’d love to do better for you.
Jc
Product was as I expected. Communication with customer service very helpful after their emails went to my spam folder.
Response from CLAXYOct 8, 2023
Hello JC! Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!
David D.
I ordered two lights and both came in broke the company responded and sent me two more lights and when they came in another light was broken.
Response from CLAXYSep 26, 2023
Hello David. We are terribly sorry about the fact that one of the lights was broken again. We have shipped another light to you. We will share the tracking information with you later when it is available.
Heather G.
Fast shipping and great product. Cheaper than Home Depot or Lowes for the same item.
Response from CLAXYSep 21, 2023
Hello Heather. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.