ClatteransReviews of clatterans.com

A "no exceptions" return policy is a terrible way to treat your customers. Due to extenuating circumstances I missed the return window. Now I am stuck with $60 worth of unopened filters that don't fit my fridge. I was actually told to put them on Craigslist by the customer service rep. You've lost my business and my recommendation.

I ordered 10 days ago and still haven't received water filters. I've used their portal to send three requests for shipping info. No reply. No customer service number or actual email. I called my credit card and disputed the charge. DO NOT ORDER FROM THIS INTERNET FRAUD. If its too good to be true........Horrible company and will never recommend. Even if I get them sometime in the future,I will refuse them as I don't trust the quality because if customer service is this poor, can you imagine the quality control in some horrible Chinese sweatshop. Beware!

Water filter came used! Complete with water! The box was wet and floppy, water was coming out of the filter and had white calcium build up on the edge! I ordered several. I didn’t trust the others once I saw the used one. Currently in the middle of feuding over a refund. Good customer service would send order again or give refund. I was told to send them back for a refund “unopened, not damaged, and unused!” It was sent to me that way! I sent video and photos to them as proof. Who knows if I’ll get my money back. And hopefully they don't reuse the filters if I send them back in order to get refund.

Mine come in,,was expecting great quality,,was shocked first thing I saw was ""made in china"" it appears to be the same cheap filter sold in ebay under a different name but for sure they are both made in china and look identical except for wrapper

Sent me the wrong filters I have sent 3 emails to correct the problem but I have never received a response. They screwed up and now they won't stand behind their mistake. Never, never do business with this company Order #10565364

Do not order from this company. First of all it doesn't say on the website that it's a foreign company. I received a notice from my credit card company after ordering that foreign money was involved. I am usually so careful but blew it big this time. I did a search today and found this site and it's worse than I thought. Definitely a fly by night business with awful product and no customer service. Now I have to wait till charges are posted and then I will dispute.

I ordered filters for my refrigerator from Clatterans about two months ago and they sent me the wrong filters. I copied the model number off the old filter when I submitted the order but they insisted I ordered the wrong filter and refused to provide return shipping. I returned the filters several weeks ago and I paid for the return shipping. They keep sending me emails requesting more ridiculous information regarding the model of my refrigerator etc. They have the filters and I am simply requesting a refund. As of this writing they have not refunded my money and keep trying to sell me more filters. Apparently this is a Chinese based outfit because their emails are unintelligible. This is a fly by night operation that should be avoided at all costs. I went on EBAY and bought the filters for half the price they were charging.

I got my filters and they sent me the wrong ones.im trying to get in touch with them and now there's no phone number to talk to someone live i tried email and am not getting a response either.im out $60 dollars and the old filter i got from home depot has been discontinued.