Mari W.
Worst experience ever
They said my bag was shipped, and then 16 days later they said it was a pre-order. Then when I asked where the bag was, they suddenly said it was unavailable. I have not received my money back and have not received the bag. Extremely unsatisfied. Edit: Now 14 days later again, they refuse to give me my money back. The bag is not shipped, and will not be shipped, and I have not received my money.
Response from Classique CarriesDec 5, 2023
I'm truly sorry for the incredibly frustrating experience you've had. 🙁 This situation is definitely not up to our standards. We understand your disappointment, and we've initiated a full refund for your order on November 19th. As a gesture of our sincere apology, we'd like to offer you a surprise in your email inbox. 🎁✨ You'll find a special 50% discount coupon as a token of our gratitude for your patience and understanding. We genuinely hope to make it up to you and regain your trust in our brand.