Santo
Classical Shaving used to be punctual.
In the past I had ordered similar items and they were processed and shipped with 24~48 hours (not including weekends). This time around I ordered my items on a Tuesday and they shipped the following Monday. Also their store brand shaving cream, while wonderful, use to come in a white plastic container filled to the top with cream. Now they use a see through plastic container where you can clearly see they huge pocket of air where shaving cream is suppose to be. On a final note their point system is broken. Classical shaving states that for every 10 dollars spent you get one point. My order was 65 dollars (before shipping cost) and I only received 5 points. I tried reaching them about this, but I have yet to receive a reply. All in all classical shaving appears to have final made the greatest error all businesses tend to make; putting profit over quality.
Response from ClassicShaving.comJul 15, 2016
Hello Santo, Just wanted to personally respond to your review. Sorry for the delay of shipping your order. The shaving cream is made in small batches in our warehouse, and as it was 119 degrees in our Palm Springs warehouse, we let our soap maker, “Auntie Orlaine” off the hook for the end of the week, which unfortunately coincided with your order. Please know that we switched shaving cream containers because we received customer complaints that the double wall housing of our cream made the packaging appear larger and therefore we were attempting to sell less for more, which we were not. We switched packaging to the current container which actually holds 3 ounces more that the last container, and cost significantly more for us to purchase, but we did not raise the cost of the cream accordingly. We, in fact, make significantly less, but we did not raise the price because we want our customers to be very pleased with the value. The air-pocket seen in the container is that which happens when the lid space, during shipment is filled, and then resettles. Again we apologize for this grouping of disappointments that affected the satisfaction of your purchase, but please know that we always try our best, and are sorry to have fallen short of expectation. All our best, ClassicShaving.com