Jonathon
Poor product, worse customer service
I ordered the Dovo 5/8 straight razor and paid for the blade to be professionally sharpened. Unfortunately, a sub-par blade arrived with a significant imperfection for one that was sharpened by a professional honemeister. I simply asked for a refund of the sharpening price and received what can only be described as rude, condescending, and holier-than-thou e-mails from the customer support supervisor. When I called I was told that my only recourse was to send the blade back to the "professional" honemeister to have it re-sharpened, the same person that messed it up in the first place. I was told that there was no person that I could appeal my issues to, and that the customer support supervisor had the final say. Unfortunately, according to the customer service representatives, there was no place that we could meet in the middle, and there was only one option. In my view it is the principle of the matter, that I received a product that was sub-par, and subsequently, received even worse customer service. Its hard to think of a time when I received worse customer service.


