Maryanne B.
I actually would like to give this…
I actually would like to give this company a 0 star! The quality is terrible and customer service is non existent. I have been trying to return 3 items for over a month, so now the 30 day period has come and gone. I finally got a response to my several emails with a song and dance about their system. They then tried again to offer me a discount to keep the sub par items. They finally sent me a shipping label with an address to send it to. I also had to pay postage up front and was told it would be reimbursed. So now I'm out another$22.40 as the package was returned to me as "attempted not known"I have never in my life had a company with such poor customer service. You can't call and talk with anyone, everything is done through email. I would never, ever order anything from this company again. its been almost 2 months that I have attempted to return this merchandise and I am sure their next response will be it's past the 30 days.
Response from ClarendaleAug 31, 2026
Hi Maryanne, We’re very sorry for the frustration you’ve experienced throughout this return process. We understand how upsetting it is to have spent weeks trying to arrange a return, incur additional postage costs, and then have the package sent back to you. We also regret the delays in responding to your emails and understand why this has left you disappointed. Please email us at [email protected] with your order and return details so we can review the situation and work toward resolving it for you. Warm regards, The Clarendale Team