ClarendaleReviews of clarendale.co

Not only were the clothes not true to size (I normally fit an XL and a XXXL was still too small! Then when I tried to return them, even after repeated emails, I was just 'ghosted' I know they were waiting for the 30-day returns policy to expire and although I emailed 2 days after receiving my parcel, the time did indeed run out. Do not deal with this company if you are anywhere outside of Hong Kong or the USA. Customer service is non-existent.

Quality is poor and customer service is a nightmare to return . There are multiple email of negotiations to keep product. 120% , 150% credit and even though you specify you don’t want exchanges, credits or discuss any other alternative they don’t care. I have had 6 emails going back and forth and the still no resolution. I ordered two bras and dress based on reviews( I usually never have an issue or return) which I think reviews are fake . The quality and sizing wasn’t to my liking . All I ask for was to return and refund . I am within the stated refund policy so at this point they are just hassling people which is really unethical. They do have a disclaimer on the website that says they will try to give you the best options for returns . But the best option is for their benefit not the customers !!

STOP - DO NOT PLACE YOUR ORDER. They are easy to order from but not holding true on the 30 day return guarantee. The Lark Bird Garden Stake I ordered was much thinner and cheap in appearance. Cost should have been 1/4 the price paid. I immediately requested a refund. The 1st response was to take pictures front and back for them to review. After sending pictures the 2nd response was they will give me 2 options. • A 100% store credit to spend on anything in our store, whenever you like, in case there was anything else you had your eyes on. • Or, if you prefer, a 20% refund of your purchase price, and you get to keep the product without having to send it back I find this totally unacceptable.

Return Process DO NOT BUY FROM THIS COMPANY I am writing to express my significant frustration with the return process. I had to request assistance with this return four separate times, and what should be a straightforward transaction remained unresolved. While I understand the need for reasonable return procedures, requiring a customer to make repeated requests simply to initiate or complete a return is unnecessarily cumbersome and falls well short of the level of customer service I would expect. At this point, the amount of time and effort required to make a simple return has become unacceptable.

What an awful experience!!! I ordered a dress that arrived looking nothing like pictured, the color was off, the fit was terrible, and I did not want to keep it. I had contacted Clarendale to return the item, it was difficult to get a response, when I finally did I was offered to keep the dress at a discount. I could not use the dress and had no reason to keep it, they responded with another offer to keep the dress, after several emails back and forth I was given a return code. I was responsible for the shipping charge and sent the item back. It has been over a month since I have sent the item back and have not received a refund, I reached out and they need the tracking number to locate the item. I had included the order details in the package so if they have the item the tracking number should be irrelevant. I am frantically searching my home for the tracking number but doubt I will locate it. Do not order from them, it is not worth the hassle and they have the worst customer service I have ever had the interaction with, I am so upset that I am out the money I spent on this ugly dress. Please stay away!!!

The dress that I order didn’t look anything like the picture online It was actually terrible, the material was cheap. And on top of everything else, I couldn’t even return the item they made it impossible. You cannot get in touch with them.

I eventually received my full refund, but only after more than 30 emails. When I first requested a return, instead of simply providing return instructions, I was offered a 20% refund if I kept the merchandise or 100% store credit. I declined because I wanted to RETURN the items. The offers then continued, with increasingly larger discounts—eventually reaching 65%—if I would just keep merchandise I had repeatedly said I did not want. There were also requests for photos and additional information before I was finally able to complete the return. When a customer asks to return something, it should not require weeks of negotiations while a 30-day return period is ticking. I ultimately paid $20 myself to ship the merchandise back. I did receive my full purchase-price refund, but after this experience, I would not purchase from this company again.

If I could leave 0 stars I would have. They require you to send pictures of items you are unsatisfied with, once you do they proceed to try to negotiate your credit. I would not recommend anyone purchasing items from this website. Horrible return policy, the clothes are made cheaply with thin material and extremely overpriced for the quality.