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Clarendale (clarendale.co) has 473 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
clarendale.co
Website
clarendale.co
Category
Accessories
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 56% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I ordered a “denim” cardigan/jacket. When it arrived it wasn’t even close to being denim! It was 100% polyester. I have done exactly what their instructions say to initiate a return and have had to re-initiate three times so far and never get a response. I wish I had read these reviews BEFORE I ordered from this company. I advise you, do not order from this company. It is a scam! What a rat race!
Response from ClarendaleJul 16, 2026
Thank you for sharing your experience. We understand how disappointing it is to receive a cardigan that wasn't what you expected and then have trouble getting a response about your return.
Please email me at [email protected] with your order email address, and I'll personally look into this and help get it resolved.
Ronce
Clarendale Customer Care
KA
Kathy
Purchased item NOT as advertised
Purchased an outdoor feature that is about 1/4 of the size depicted in ad I purchased from. It is a complete ripoff. I’ve asked for a refund. I’m going to see about filing a fraud claim. Talk about a bait and switch ad.
Response from ClarendaleJul 16, 2026
Hi Kathy! Thank you for sharing your feedback. We understand your concern that the outdoor feature did not match what was advertised and appeared much smaller than expected.
Please email me at [email protected] with your order email address, and I'll personally look into this and help get it resolved.
Ronce
Clarendale Customer Care
CA
Cat
Don’t Order From This Company
Ordered pants and needed to return due to size and didn’t care for material. Response time has been slow and email states that I can receive a free pair in the right size. They told me I can keep the two small pant. Not sure what is considered free when the pant that I ordered did not fit. I requested a refund and was given two options the first to return the original pant at my cost or take a refund at 60% off and keep the pant that’s too small. I initially chose to return the pant however, when I printed the instructions I needed to send them back to China. I don’t mind returning and paying for the the return, however to China, that’s a little excessive. Do not order from this company. I do not recommend them.
Response from ClarendaleJul 21, 2026
Hi Cat! Thank you for sharing your experience. I can understand why you'd be disappointed after receiving pants that didn't fit and then finding the return process more difficult than you expected. That's not the experience we want you to have.
Please email me directly at [email protected] with the email address used for your order. I'll personally review your case from the beginning, look into the options available, and stay involved until we've done everything we can to help.
Ronce
Clarendale Customer Care
JE
JENNIFER
DO NOT EVER ORDER ANYTHING FROM THIS COMPANY
DO NOT, DO NOT, repeat, DO NOT, DO NOT ever order anything from this company. I ordered a dress, which they advised to order a bigger size, which I did. The dress was too large, so I ordered a smaller size. They sent me a totally sub standard dress, which looked like it came from discount dollar store. They do no have a return policy or 30 day back guarantee, despite their claims. They did offer a 60% refund for the second dress and promised to send me another dress like the first one in a smaller size. As I suspected, they sent me another sub standard quality dress. Now I have three dresses that are of no use or value. Despite advising them of their mistake again (3 in total) they will not send me another dress like I had ordered the first time and now tell me that the solution has been resolved. I am a senior citizen and cannot afford to have spent money on junk. They are such a scam company, so everyone should be aware of their unethical business practices. Again, DO NOT- DO NOT order anything from this company or you will get scammed just like me. Check out all the reviews and you will see what I am talking about, as this seems to have happened to so many other people.
Response from ClarendaleJul 21, 2026
Hi Jennifer! Thank you for taking the time to share your experience. I can understand how upsetting it must have been to receive replacement dresses that didn't match your expectations after giving us multiple opportunities to make things right.
Please email me directly at [email protected] with the email address used for your order. I'll personally review everything from the beginning, look into what happened with your replacements, and work with you to find the best possible resolution.
Ronce
Clarendale Customer Care
UE
ukeje_elvisyahoo.com
BUY ANYTHING FROM THIS STORE AT YOUR…
BUY ANYTHING FROM THIS STORE AT YOUR OWN RISK, VERY LOW QUALITY PRODUCTS. As opposed to what they advertised, this is a total scam.
Response from ClarendaleJul 21, 2026
Hi Ukeje! Thank you for sharing your experience. I completely understand why you feel let down if the product you received was so different from what you expected. I know how frustrating it is to spend your hard earned money on something that doesn't meet your expectations.
Please email me directly at [email protected] with the email address used for your order. I'll personally take ownership of your case, carefully review what happened with your order, and explore every available option to help make this right. I would truly appreciate the opportunity to restore your confidence in us.
Ronce
Clarendale Customer Care
RC
Rebeccah C.
I ordered the Flowtex high-pressure…
I ordered the Flowtex high-pressure shower head with hose and mounting base
--5 spray modes for customized showering
--One-touch pause button (fully stops water flow)
--Standard ½" fittings for instant installation
Free tracked shipping
30-day money-back guarantee
I did not receive the hose and mounting base. Only the showerhead. Requested they send the missing pieces on May 29th, 2026. Got an email saying they needed to look into this and I've never heard from them again.
Don't purchase from this company. They do not respond to your email or send all of your order.
UPDATE: 6 23 2026 after another email I finally received the missing pieces, although....there were no directions included. PHEW! Very unprofessional, to say the least.
Response from ClarendaleJul 21, 2026
Hi Rebeccah! Thank you for taking the time to update your review and share your experience. I understand how frustrating it must have been to receive an incomplete order and then have to wait and follow up before the missing parts were sent. I also appreciate you letting others know that the missing items eventually arrived.
If there's anything still unresolved, including the installation instructions or any concerns with the product, please email me directly at [email protected] with the email address used for your order. I'll personally review your case, provide any guidance you need, and do everything I can to ensure you have a complete and satisfactory experience.
Ronce
Clarendale Customer Care
SK
Sandy Korzeniewski R.
BEWARE!
As other people have posted, I didn't receive what was shown online. Other than being "shorts", the garment wasn't even close to what was depicted. Also, there was NO labeling, either inside the garment, not even a size label, nor the bag it came in. Total scam. They only offered me 60% refund and I could keep the product. I'm sure my 40% still covered their cost 10X over.
Response from ClarendaleJul 21, 2026
Hi Sandy! Thank you for sharing your experience. I'm sorry the shorts you received were so different from what you expected, especially with no labeling, and that the resolution offered left you feeling let down.
Please drop us a line at [email protected] with the email address used for your order. I'll personally review your case, look into what happened, and do everything I can to help make this right.
Ronce
Clarendale Customer Care
AM
A.M.
Buyers Beware.
Please please do not buy from this website!!! You will not receive your merchandise until after two months and their clothing chart is misleading. Bottom line you will loose money and they will not give you a full refund. Do not bother to order from this website!
Response from ClarendaleJul 21, 2026
Thank you for your feedback. I'm sorry your order took much longer than expected and that the sizing wasn't what you anticipated. I understand why this left you disappointed.
Please drop us a line at [email protected] with the email address used for your order. I'll personally review your case, look into what happened, and do everything I can to help.
Ronce
Clarendale Customer Care