Frank L.
Usually good, but problems recently
I've had a Clanwarz Teamspeak 3 server since 2014 (8.5 years) and in the past the service was pretty reliable with only 5 tickets submitted to their support in all that time, all handled in a timely manner. Recently (Jan 23rd 2023) all Clanwarz Teamspeak servers began crashing multiple times per hour. As with many customers I seen reports from, I'd submitted support tickets and called and left voicemail for their support group with an (uncharacteristic) lack of response forthcoming. I could not find any information posted on their website or on any of their social media or forums. It turned out that 12 hours after I submitted my first support ticket I did receive an email letting me know that the issue was related to licensing with an ETA to resolution of 24 hours. 24 hours later I received another update with an adjusted ETA of a further 24 hours. However, those responses did not go into their support ticket portal where I was checking for updates and it was several days before I checked my email and discovered that there had in fact been updates sent to me. Finally, eleven days later, on the morning of Feb 2nd, the service was restored and I received another email update. I have decided to stay with Clanwarz. In 9 years this is the first real service downtime I've experienced. I'm hoping that it won't happen again for at least another 9 years!