ClanwarzReviews of clanwarz.com

Response from ClanwarzMar 29, 2016

Clanwarz prides itself on providing the information and support for new and seasoned users to host their own voice or game server. Between our live support, premium administration time and our extensive and ever-expanding knowledgebase, our customers have everything they need to run their own server in the manner they chose. We have never, nor will we ever, call a customer and yell at them for anything. Not only is that bad customer service, but in a world where Youtube, Vimeo and Liveleak exist, it's incredibly stupid from a business standpoint. The customer was called 3 times, and at no point, were they "yelled" at. The truth is, after using about an hour and a half of staff time and after they were informed about the different options for their Teamspeak, this customer insisted on continuing to edit their server groups and spamming our live chat with further requests for support - all of which were answered in our first correspondence with them. Clanwarz is run by gamers, the same people we service, and so when we get a new customer we are just excited about their new server as they are. However, with our network, we can't spend unpaid time walking someone through every step of setting up a server when we make it as easy as possible through our knowledgebase and automated control panel. If the customer wanted paid administration time, we would be happy to oblige, but they refused this offer. In the end, we felt it was better for us and for the customer that they run with a company better adept at handling their specific needs. This customer was given a full refund.

Response from ClanwarzMar 1, 2016

You asked for a refund at 5 a.m. No one was around to refund you at 5 am. We explained to you that your refund would be processed on Monday. You then opened a claim with PayPal and our system auto suspended your account. "Hello, please provide me a refund to the email [email protected] as you closed my service after i opened the case to paypal and you still never issued the refund. I want to order a bot for my current teamspeak but i do not want to use the ts3 service you provide." You then opened a review trust pilot claiming we scammed you , all within 5 minutes. We did ask you to remove the review and to wait for the devs to come in and refund you. "The review has now been reviewed, i understand i acted childish it was because my day was very messed up yesterday, i had about 3 different teamspeak hosts and i couldn't find the right one.. I am sorry for my behavior and i would like the refund so i can use your service for the bot please." As soon as someone was available on Saturday to give you a refund, one as given. You tried to order again, from a dedicated server and the fraud system banned you. This was an automated process. "Can you atleast unban me so i can buy a new bot? Or shall i just make a new account and do it? I kinda need it urgently but i suppose i can wait.." "I just gave another 1 star review because yo banned me!" "Removed. I can now use your service right?" "Still banned, will be putting that review back in then shall i?" "Ok, i do a nice gesture and you throw it back in my face. Will be putting that review back up." "I have a community that i run.. I need this bot please.. I was very childish yesterday because of how stressed i was, another company i used was not like this with me yesterday! I just want to buy the JTS3 Bot hosting." Sorry you feel the way you do and have a great day!

Response from ClanwarzJan 20, 2016

Luis, lets's see where we have been rude to you. ============= Luis Sebastiao - POSTED ON FRIDAY 15TH JANUARY AT 16:44 Hello, I just bought this TeamSpeak server and wanted to resturar a backup of my old server. But do not know where to do it. The backup server is attached. ---------------------------- IP Address: 188.251.154.240 =============== Clanwarz Admin - POSTED ON FRIDAY 15TH JANUARY AT 17:19 Luis, Sorry we will never import a backup from a client, this is something we could never do. But we will refund you if needed. Just let us know =============== Luis Sebastiao - POSTED ON FRIDAY 15TH JANUARY AT 17:50 Hi, Yeah, is better that you refund me. ================ Clanwarz Admin - POSTED ON FRIDAY 15TH JANUARY AT 18:09 Luis, https://gyazo.com/f30644f5001bb4710df4853828ec5f64 https://gyazo.com/748c180d5590d3ec94e77baade38a43e The CC transaction has been voiced. ================ Clanwarz Admin - POSTED ON FRIDAY 15TH JANUARY AT 18:10 Luis, Give the banks at least 7 days before you see it removed from your credit card as we have a Holiday on Monday. ================= Nothing rude here. You purchased a service thinking you were going to have us install a backup not from our company and we told you that we would not. We offered you a refund, which you gladly accepted. We also explained to you that the refund would take some extra time as we had a National Holiday on Monday, martin Luther King day. Since we close accounts that are refunded, you decided to come to the website and try to purchase a new service with a different name. This is fraud. You are now block.

Response from ClanwarzFeb 2, 2015

Trust Pilot has rules about posting links to the images of the Support tickets. We copied and pasted each reply and listed it below. If anyone wants to see the images, they can come to Live Chat and we will give them a link of all the images. ============================ Nicholas Posted on Friday 16th January at 15:35 Hello, after opening a support chat and explaining that my teamspeak was not working I was told to look at my email. Did that and took the steps and clients are still having trouble connecting. I don't appreciate the response that nothing had been done when in fact the server was down and not accessible to the group of people who use it. This is rude to me. I am sorry if you are offended that I think you are giving poor service that I am paying for. I still want the server to be usable and will have to cancel this service if you guys can't fix the problem. Looking for help. ============================== Staff Posted on Friday 16th January at 15:36 Hi Nicholas, If the people would leave their phone number, our staff would be more then happy to personally help them. Thank you very much ============================== Nicholas Posted on Friday 16th January at 15:38 I would rather communicate by text considering the poor nature of this experience already. ============================== Nicholas Posted on Friday 16th January at 15:39 There are also about 40 different members that will be rotating through and they are in all different areas of the globe. Please fix the server so it operates as it was before you "did nothing". ============================== Staff Posted on Friday 16th January at 15:40 Nicholas, They can come to instant chat if they like and we will help them. Just have them place this in the chat window also - #173302 That is this ticket number. ============================== Nicholas Posted on Friday 16th January at 15:41 Are you telling me every single member needs to come in and chat with you? You can't make the server operable? ============================== Staff Posted on Friday 16th January at 15:45 Nicholas, The server is operable. I connect just fine. I do not have your password to join your server. http://gyazo.com/aa36cba59ae1f13251ad27963b55440c Simply have them connect to torts3.clanwarz.com:1107 until the DNS resolves. They can also restart their router. This will definitely make their TS3 grab the new routes. ============================== Nicholas Posted on Friday 16th January at 15:48 There should not be a password on the server. Did you implement this with the last nothing you did? ============================== Nicholas Posted on Friday 16th January at 15:56 Looks like there was a password on it. Not one I put. Before you are rude to your customers you should really make sure that you in fact are not the reason that the server can't be connected to. I don't think I would really appreciate not to 1 be blocked by your rude customer service agent and 2 have courteous service! Calling me on the phone to ask how your customer service agent was rude isn't my responsibility. If you can't figure it out it isn't my fault and you shouldn't take it out on me! ============================== Staff Posted on Tuesday 20th January at 13:40 On 02/26/2015 Your service will terminate. ============================== Nicholas Posted on Thursday 22nd January at 13:46 Still having issues with people connecting to the server. Is there some reason that they can't connect with the host ip thecrusadersofacre.cwvoice.com ============================== Staff Posted on Thursday 22nd January at 13:50 Hello, I connected just fine. If they ping cwvoice.com first using their windows cmd, they should be able to connect after. Their system does not have a great domain name resolution. ============================== Nicholas Posted on Thursday 22nd January at 14:00 You are seriously telling me I have to get people to go into windows command and ping? Please give me the steps to do so. This is getting ridiculous. ============================== Staff Posted on Thursday 22nd January at 14:01 Sure, Let me make some images. Give me a few. ============================== Staff Posted on Thursday 22nd January at 14:05 Nicholas, http://gyazo.com/5d2f91f9ede4cdb27d23f3483b2afb28 So basically they click the Start button as if they are going to open a program. Then in the search window, they type cmd which stands for command, they hit enter. This will bring up the command prompt window. Then they type the next two lines pressing the enter key after each line ipconfig /flushdns ping cwvoice.com Cheers. ============================== Staff Posted on Thursday 22nd January at 14:09 Nicholas, Hopefully they will be able to connect. We are stepping out for lunch and will reply to your answer when we return. ============================== Nicholas Posted on Thursday 22nd January at 14:12 After following those steps he still cannot connect. Also it says you are terminating our service in 1 month is this true? ============================== Staff Posted on Thursday 22nd January at 15:04 Nicholas, Have the person try and connect with the regular address and see what happens - torts3.clanwarz.com:1107 ============================== Nicholas Posted on Thursday 22nd January at 16:15 Thanks. I guess I can't have people connect to thecrusadersofacre.cwvoice.com for some reason. What is the message that says "On 02/26/2015 Your service will terminate." ============================== Nicholas Posted on Monday 26th January at 16:15 Still having the same problem. Can you guys please figure out what is wrong. I feel like I am being completely screwed over. ============================== Nicholas Posted on Monday 26th January at 17:10 The person having issues can come to instant chat, as we have told you many times before. ============================== Nicholas Posted on Monday 26th January at 17:15 I don't want to have to continuously send people into instant chat on your website. I'm sorry but this is ridiculous. There are sometimes 50 people connecting at once to the server and I do not want to go through this process with everyone. If you cannot fix this problem I will have to continue to truthfully review the failure of your system. ============================== Staff Posted on Monday 26th January at 17:26 > If you cannot fix this problem I will have to continue to truthfully review the failure of your system. You mean you will continue to lie about us? Have you noticed we have tried many times to help you? We have even extended our services to your members but you refuse to send anyone for help. How do we know this is even happening when all you do is say it is not working with no proof at all? Are you reading what is going on here? ============================== Nicholas Posted on Monday 26th January at 17:36 Im sorry I am not lying at all and it is shameful the way you are trying protect yourself instead of fixing whatever you broke with the server. ============================== Nicholas Posted on Monday 26th January at 17:40 If you sold your servers with the note that any problems with the server will require all users of the teamspeak server to individually enter chat support on the website then perhaps i would feel different. I had assumed you would be able to fix the problems with the server. ============================== Nicholas Posted on Monday 26th January at 17:41 You're hostile attitude alone would be enough for me to provide terrible reviews. I have worked in customer service and this is not the way you act if you care about your reputation. ============================== Nicholas Posted on Monday 26th January at 17:42 Also trust me if the service was working as it should I wouldn't be spending hours of my time dealing with clearly angry and hateful customer service staff. I already plan on never using your service again after the termination date and ensuring anyone I know who looks for a host isn't sucked into this terrible situation. ============================== Staff Posted on Monday 26th January at 17:45 Nicholas, we are here to help your people. Have them come to instant chat. Have a great day Nicholas. ============================== Staff Posted on Monday 26th January at 18:07 Here is proof that his issue does not exist on a Global level. The TSDNS records are created at Godaddy. Video Proof that all is working correctly - Video Added : www dot clanwarz dot com forwardslash remove forwardslash NicholasJames dot mp4 Nicholas, our offer still stands. We will help your client. There is no website to login, only a button for them to press. ============================== Nichoals Posted on Monday 26th January at 18:12 the address my members use to connect as they have for an extended period of time is thecrusadersofacre.cwvoice.com . You guys interrupted the service and it has not worked since. I would appreciate some respect in this as you have already accused me of lying when that is not the case. I merely want my members to continue being able to use the service as was the case prior to your interruption. ============================== Nicholas Posted on Monday 26th January at 18:38 That is not the address that people have to connect to. I am aware that that one works for you. I have people I can't inform about that address. They have the address thecrusadersofacre.cwvoice.com ============================== Staff Posted on Monday 26th January at 18:40 Nicholas, I connected via a VPS and created that video. I also sent the video to Teamspeak and asked them to give me a detailed report of the TSDNS service record and to connect to your server. Once this is done, I will create one last reply for you. ============================== Staff Posted To Teamspeak ... Posted on: 26 January 2015 11:21 PM Hello, We have a client who states that 50 or more of his members can not connect to his Teamspeak server because our TSDNS Service records are not created properly. Would someone be a sport and connect to thecrusadersofacre.cwvoice.com and give me a detailed report of any issue that we may have? I'm so sorry to bother you all for such a request but it would put my clients mind at ease knowing that our records are flawlessly created. Thank you kindly. Jay Vasallo Clanwarz CEO ============================== Staff Posted on Tuesday 27th January at 06:53 Nicholas, Here is a statement from Teamspeak.com " Posted on: 27 January 2015 10:57 AM Hello, you don't seem to be using TSDNS at all, however you are using SRV Records and those seem to work just fine. If clients cannot connect to thecrusadersofacre.cwvoice.com then they should attempt to connect to 69.90.48.135:1107 which is what the SRV record ultimately points to. If that works just fine, then the respective people not being able to connect using the FQDN are using bad / non-updated DNS servers and should either continue to use the IP address or update their settings to use a free DNS server like Google DNS. If they can't connect by using the IP address and port either they or their ISP are blocking the IP address or UDP traffic (at least partially), in which case there is nothing either of us can do. Regards, " ============================== Nicholas Posted on Tuesday 27th January at 11:48 It is really unfortunate that you are unable to make it so people can again connect to the address thecrusadersofacre.cwvoice.com . Initially this service was good and to this day I am still astounded at the response to your failure. I am sorry to see that you have given up. Please refrain from future accusations that I am a liar when I review the failure if your company. ============================== After this was done, I did post our ticket to Teamspeak .. this was their reply. "An 'interesting' read indeed... He must've been confusing your support staff with himself when he was talking about angry, aggressive, hateful and all those things..." As the above proves we tried very hard to help Nicholas but he never bothered to extend that avenue of help to his friends. He never provided us with any proof that his 40 plus members had an issue at all. We decided to give Nicholas a full refund for the past 2 months as we can not fix something that is not broken. Clanwarz.com