ClanwarzReviews of clanwarz.com

Response from ClanwarzFeb 1, 2019

This gentleman called this morning and stated that we do not answer tickets. I replied that we answer everything and inquired his name. He asked if I was the owner and I quickly replied that I was. He then said, "Well you just called me a liar. " When this happens, we quickly ask the client to open a support ticket so we have all communications in writing. He did and this is his ticket. ``` Posted today at 12:14 YOU CAN SAY THAT A SERVICVE IS NOT COVERED HANG UP THE PHONE AS YOU PLEASE I USE TO OWN USGAME SERVER AND SOLD BEOFETHE INDUSTRY WENT IN THE TAKE YOU DO NOT ANSWER THE SUPPOR T TICKETS U HANG UP ON PEOPLE BUT HATE BREAK BAD NEW PAYPAL DOES SUPPORT FRAUD WHICH YOU ARE DOING SO I WILL RECEIVE A REFUND AS I AM A BUSINESS OWNER AND DO OVER 350,000 A YEAR IN SALES THREW PAYPAL THEY WILL NOT LOOSE ME OVER YOU BUSINESS PRACTICES GOOD DAY SINCERLY GUNNY MILLER ``` I replied ... ``` Daniel, Since it has been a while since you probably ran a game server, there are some things you should know and most important is that steam now updates every other day and will ban your game and ability to create new GSLT's if you create a Knives ONLY game. You can read more about this on the steam forums but we did give you a link to it in the other ticket. Your welcome email has a link to the tutorial section - https://www.clanwarz.com/payments/knowledgebase/39/Counter-Strike-Global-Offensive-Tutorials There is also a link to this inside the client area > service page - https://clanwarz.gyazo.com/86889a2c2d19c7610781f7d952e3c75e There is also a link to this inside your Game Server Control Panel - https://clanwarz.gyazo.com/a070631e580ac560b530a02eab7026db We have answered every ticket you claim we have not answered - https://clanwarz.gyazo.com/ed9b67e19cd879e0a018c00e83532051 I also created a video that should show you everything I have explained above. https://images.screencasthost.com/daniel-miller-csgo Regards, ``` He replied ... ``` I can promise server never worked that is fraud you were a disrespectful ass on the phone I am a grown man I will spend money to make sure you loose business as you are horrible company that does not deliver on a product. I have also already ordered my it department to file negative reviews all over the internet and I have opened case with better business bureau and PayPal maybe should treat customers with respect I am old enough to be your father ``` He replied again ... ``` Put what ever rebuttle u want I have a recorded phone message were u called me a liar also u are scan artist your server never worked you never answer tickets to fix it and still never fixed it so it is reported to PayPal as a fraud payment as you are selling a product you are not doing please post when I win so you can see you have lost with PayPal also being I live in Iowa as I said I do not dishonest company's that defraud I will be filing small claims in Iowa here enjoy your trip from Arkansas to Iowa for court you can not continue to screw people over know you are and think you will post responses people will see you are a scammer a real company would apologize that your crap server was not working and would have fixed or honored you 15 day refund policy and yes idiot I never treated my customers at us game server saying liar we answer support tickets since u kileposti g shitpost your response to the support ticket that right can not never responded to them. ``` So Daniel states we never answered any support tickets ... we answered every one of his tickets and the conversation is listed above. I don't think Daniels understands what a support ticket is? He also states he has a recording of me calling him a liar. He should post that recording so everyone believes him.

Response from ClanwarzSep 28, 2018

Matt? When you visited our live chat and asked if we would match the price from Iceline Hosting, we told you NO. We can't match the price from an illegal hoster. Not only that, you are a child. We can't do business with children. Why weren't you in school? And last, you're a liar. Straight up liar. When you called, I thought I was talking to a little girl. Never once did I think I was talking to a boy. So I asked you your age ... you said 16. I told you we can't service children and disengaged. So Trust Pilot is going to leave this up because they want my business. I get calls from Trust Pilot saying they can take care of this silly assinine reviews if I subscribe to their service. We service adults here Trust Pilot, not children.

Response from ClanwarzAug 14, 2018

https://clanwarz.gyazo.com/b9ad5bee3583f1b657bfc66cbcdc462a I think Lisa was mistaken but never once was she rude. See the two chats by yours? They scored her 5 stars. There's not an hour that goes by where she doesn't receive a five-star review. Maybe you need to learn some manners?

Response from ClanwarzJul 21, 2018

"So, I now know my credit but you made me a server...WHICH I DIDN'T ASK FOR...until I knew what deal I could get. I'll put my requests in capitals so yo don't miss it! CAN I GET A 50% OFF DEAL? WHAT'S THE MINIMUM NUMBER OF SLOTS I CAN HAVE? Christ, you people truly don't listen!" That's you above. When you talk to us as if we are trash, we simply do not reply. When the service was shut down, it was clearly because you asked us to. When the admin told you to read instructions again is because you have to edit your own domain, not us. You led stating you were really pleased with our service. We appreciate that. What we don't appreciate is trolling us because you were not proactive in figuring out your own domain. Support is free at Clanwarz. When you open your next support ticket at Clanwarz, be nice and you'll find the staff will go the extra mile to help.

Response from ClanwarzNov 2, 2017

I apologize you feel this way. We tried many times to talk to you about the issues regarding hosting you. You declined. Not us. Your clan mate's donation was also refunded and you have proof of this. It was in the best interest of the other clients who share the same ip to refund you and close your account. Have a great day.