Claire's Florence, KY.Reviews of claires.com

Au top autant en magasin et que les retrait en magasin pour ma part.

Track and trace didn't work but my order arrived within the indicated time. everything looks great except 1 slightly damaged earring which I fixed with nailpolish.

I have read some really bad reviews about Claire’s and I know it can be difficult to stay calm if you have waited for an item that you were really excited about and then it did not arrive. I think sometimes we forget that certain things are just out of the company’s control, and the staff are really trying their best in these situation, so maybe to be mad and shout at them is not the best way to communicate your feelings! Negativity breeds negativity after all. I am from Ireland and ordered products from Claires in early October 2021. My package did not arrive, I can only assume due to customs. I was in constant communication with Claires and they asked me to give it some time before we take it further. They did their best to trace the package when I said it still haven’t arrived by the 11th of November 2021. So it seemed that the package was lost and they immediately did a refund for me, minutes after our last communication. Thank you for your help and quick response Philomena! Although I did not receive my goodies, I still appreciate your assistance and quick response.

I see that there are a lot of negative reviews about Clarie's and I don't want to take away from anyone else's experience, so I'd say weigh all of the comments as you make your decision. For me and my family; however, we've always had great experiences with Claire's. I've taken the girls in the family to the store in the mall for years and always found things they love at great prices and we always received good customer service. Due to the pandemic, I recently ordered some stuff online and it came within a matter of days without any problems at all and the order was correct. I didn't have to contact customer service, so I don't know what that would be like, but our shopping experiences both in the store and online have been perfect so far.

I recently went to Claire’s to get my ears pierced and it was a great experience. The staff were super friendly and the establishment was very clean. All of my questions were answered and I would 100% go back again

J'ai eu peur aussi en voyant tous les avis négatif, cependant j'ai reçu ma commande conforme et assez rapidement (expédié 2 jours après avoir commandé puis livrée en 8 jours.). Donc rien à signaler pour moi même si il est vrai qu'on a 0 information pour le suivi du colis !

j avais un peu peur mais o final pas de souci donc super

Jamie at Northwoods mall was so sweet and kind and helpful