Claire's Florence, KY.Reviews of claires.com

Commande passée le 06/05/2022, indiquée comme étant livrée sur le site, aucun suivi de commande n'est cependant disponible (la page de suivi indique "Toutes nos excuses pour ce désagrément momentané. Cette erreur est sans doute survenue suite à une trop forte activité sur notre site. Attends quelques minutes et renouvelle ta requête. Si tu as le moindre souci, n'hésite pas à contacter notre service client.", le colis n'est arrivé nul part, ni chez moi, ni chez les voisins, NUL PART, AUCUN AVIS DE PASSAGE N'A ETE DEPOSÉ, j'ai déjà envoyé 6 mails au service client, AUCUNE REPONSE, Je ne recommande pas ce site et ce magasin !

Commande passée - statut livrée jamais arrivé - honteux !!! Commande 012043368 Ticket ID: 00868193 Dois-je faire appel au juridique ?

Non recommandable . Commande passée jamais arrivée. Contact du service client pour savoir où elle est jamais de réponse. Et en plus on reçoit un mail pour donner son avis sur des articles non reçus. Aaah une blague cette entreprise.

Unfortunately I should have read the reviews before I went here. Poor customer service, they never answer emails/phone calls. I’ve contacted them about a piercing done on my child and I haven’t heard anything from anyone. I don’t know if the lady was inexperienced or nervous but my baby suffered from this piercing. It went through the hole and it was sideways in his earlobe. He had blood running down the back of his ear. He was in excruciating pain because I had to push the earring back through the top of his earlobe. So unfortunately after only two weeks his hole closed. I’m sorry but I think I could’ve did this myself $94 down the drain. The worst experience ever! I will NEVER EVER get anything pierced from here again.

Jammer dat je niet kan kiezen voor 0 sterren, want ze piercen hier notabene nog met een piercing gun!! Een piercing gun!! De woorden Gratis of Free en piercing, gaan niet samen. Ga naar een goeie piercer, betaal meer, dat is het zeker waard. Claire's heb je gegarandeerd zo een infectie of een ingegroeide butterfly clip in je oor....

Items not delivered by hemes. Tracking number not valid which was provided. Contact made with Claire's the response from customer services was the items must be lost! Poor customer service would not order from Claires.com again.

Absolutely avoid ordering from them online. I placed an order for my daughter about 10 days before her 9th birthday. As the website stated a 4-7 working day delivery, I had hoped that it would arrive in time. Almost 3 weeks later the order had not arrived, so I contacted Claire’s and requested an update. They told me that the order was basically lost, and I would have to order it again. Not that they were going to resend it… but that I had to go and order it again myself, and pay for it again, etc. As my daughter was still without these presents, I begrudgingly placed the order again. And guess what… nearly 3 weeks later I STILL don’t have the order! I contacted Claire’s again, and they told me that even though their website says 4-7 business days for delivery, I would have to wait 10 business days. Even though at the point of contacting them, it had been 10 business days since the order had been dispatched. Original order was placed on February 4th, and at the time of writing this we are now at the 18th March and I still do not have the order. Safe to say I’ll never be ordering from them again.

I ordered 2 gift cards online and after 2 days checked the updates which state I would be getting it that date by 7pm, this went on for 11 days and I never got the cards. I cancelled the order and Claire's is unable to confirm the cancellation in writing and still has not processed the refund bc they claim they cannot cancel the order and if they do, they would not be able to request a refund from UPS. I will never buy anything from them again. Terrible customer service. UPDATE they deserve a 0 rating. My order was cancelled on March 14 however it still sows i will be getting my gift cards by March 22 this is the 26th day in a row they claim.my order will arrive. I was promised by customer service my refund would be given.by March 23. ANOTHER LIE. AS IF YESTERDAY JOEL N DEBY IN CUSTOMER SERVICE PUSHED BACK THE REFUND TO MARCH 28. They can clearly see my order has been stuck in Orlando since March 7. It's terrible they are making me wait an extra 5 dats for $75. DO NOT BUY ANYTHING FROM CLAIRES UNLESS YOU DON'T MIND AGGRAVATION AND HORRIBLE CUSTOMER SERVICE.