Claire's Florence, KY.Reviews of claires.com

Arnaque : commande effectuée en ligne, débitée tout de suite, aucun numéro de suivi du colis, notée finalement "livrée" dans le suivi de commande ... mais rien reçu !!! Une HONTE pour une telle enseigne !!! Impossible de joindre le service client par téléphone. Commande 012142552

Zéro , Commande passée jamais reçue, par contre encaissé directement jamais remboursé impossible de joindre le service client et en plus de ça un mail qui nous demande d’évaluer la qualité des produits que nous n’avons jamais reçu c’est une honte je ne recommande pas du tout!! Caro

I ordered $75 in gift cards from my granddaughter's bday on 3/3/21 and got them 2 1/2 months later on 5/17. It was a disappointment and aggravation. Claire's froze the cards on March 17 and gave me a refund about a week later. To my surprise on 5/17 they showed up. I called for a return label not knowing they cards were no longer valid. The rep agreed to let my granddaughter use the cards for all the aggravation and disappointment, she obviously did not know the cards were no longer valid. I took her shopping on June 6hs, she had fun and when we tried to pay were told the cards were frozen. I spoke to supervisors, Adena, and others who would not honor Lisa, the rep's, words to allow my granddaughter to have the $75 in cards for all the aggravation and disappointment and would not replace the frozen cards. See below, I WILL NEVER GO THERE AGAIN. From: Claire's Customer Support To: "asie Sent: Tuesday, May 17, 2022, 04:35:41 PM EDT Subject: Re: Claire's Order 011848682 Dear Arlene, You're welcome! Have a great day. Thank you, Lisa Claire's Customer Care To: From: asie Sent: May 17, 2022 at 04:27 PM EDT Subject: Re: Claire's Order 011848682 Thank you so very much She will enjoy shopping. Sent from my MetroPCS 4G LTE Android Device -------- Original message -------- From: Claire's Customer Support Date: 5/17/22 1:16 PM (GMT-05:00) ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ZjQcmQRYFpfptBannerStart This Message Is From an External Sender This message came from outside your organization. ZjQcmQRYFpfptBannerEnd Thank you so very much She will enjoy shopping. Sent from my MetroPCS 4G LTE Android Device -------- Original message -------- From: Claire's Customer Support Date: 5/17/22 1:16 PM (GMT-05:00) To: asie Subject: Re: Claire's Order 011848682 Dear Arlene, Good afternoon! You may keep the order and enjoy! We hope your granddaughter has fun ordering with her gift cards. We apologize for any inconvenience this may have caused. Thank you. Lisa Claire's Customer Care To From: asieg Sent: May 17, 2022 at 11:40 AM EDT Subject: Re: Claire's Order 011848682 Deby, Guess what? I finally received the order shipped on March 3rd today, May 17th. If you track it through UPS, you will see that it was in Orlando from March 7th to May 13th, more than 2 months. I cut and pasted the tracking history below. ZjQcmQRYFpfptBannerStart This Message Is From an External Sender This message came from outside your organization. ZjQcmQRYFpfptBannerEnd Deby, Guess what? I finally received the order shipped on March 3rd today, May 17th. If you track it through UPS, you will see that it was in Orlando from March 7th to May 13th, more than 2 months. I cut and pasted the tracking history below. The package came with a REJECT stamp on the back. There is also a return sticker which I will not use. If you want me to return the items, please send an overnight label so that I can track it only once so that I don't have to keep tracking it until it is received. This was a birthday gift for my granddaughter, her birthday is March 31st and it's something she asked for. She was very disappointed when. I told her it never arrived. If your company would prefer, they can allow her to keep the gift cards for all of the inconvenience and disappointment it caused both my granddaughter and myself. . Kindly let me know. Thank you. Arlene 05/14/2022 3:07 P.M. Delivered Boca Raton, FL, United States 05/14/2022 6:10 A.M. Out for Delivery Boca Raton, FL, United States 05/14/2022 3:39 A.M. Arrived at Post Office Boca Raton, FL, United States 05/14/2022 1:48 A.M. Departed USPS Facility United States 05/13/2022 8:59 P.M. Arrived at USPS Facility United States 05/13/2022 5:00 A.M. Departed USPS Facility United States 05/13/2022 2:47 A.M. Arrived at USPS Facility United States 03/07/2022 1:28 P.M. Depature Scan: Enroute to USPS Orlando, FL, United States 03/07/2022 6:19 A.M. Shipment Delivered to USPS, Package Acceptance Pending Boca Raton, FL, United States 03/05/2022 8:11 A.M. Sorted at UPS Facility Orlando, FL, United States 03/03/2022 11:53 P.M. Package received for processing Edgewood, NY, United States 03/03/2022 11:51 P.M. Shipment tendered to UPS Mail Innovations Hauppauge, NY, United States 03/03/2022 11:14 P.M. Departed UPS Facility Bensenville, IL, United States 03/03/2022 9:24 P.M. Package processed Bensenville, IL, United States 03/03/2022

I've ordered with Claire's now a total of three times, the first one arrived in 29 days with their standard free shipping, by the way I live in Portland Oregon. The second one wasn't delivered at all, because of the shipping label being incomplete. The third I ordered express shipping on, 7 days later it's still not here. I called Claire's to get a refund on the express shipping. They said they didn't handle refunds of shipping... All this and they lost a customer.

Attention Arnaque ! Ne pas commander ! Commande soit disant livrée alors que j’ai rien reçu, service client injoignable aucune réponse aux mails et message sur Messenger sans réponse ! Procédure de litige en cours.

CLAIRE'S IS THE WORST CHAIN OF STORES THERE IS! WENT TO THE FRISCO, TX CLAIRE'S INSIDE THE STONEBRIAR CENTRE WITH MY 15-YEAR-OLD TO GET HER EARS PIERCED, I'M HEARING IMPAIRED, AND YES I MADE THIS KNOWN, PLUS IT WAS ON MY DRIVING LICENSE WHEN SHE LOOKED AT IT FOR INFORMATION! THE LADY WHO WAITED ON MY KID NEVER TOLD HER THE PRICE OF THE EARRINGS THAT SHE PICKED, NEVER EVEN WROTE IT ON PAPER EITHER. I'M THINKING THAT THIS WAS ESTABLISHED THROUGH CONVERSATION WITH MY DAUGHTER, BUT NOW IT WASN'T UNTIL HER EARS WERE DONE AND WE GOT TO THE COUNTER. I CALL CUSTOMER SERVICE BUT THEY'RE NO BETTER, THAT WAS A COMPLETE WASTE OF TIME! THEIR ATTITUDES ARE HORRIBLE! THEY ASKED FOR A COPY OF THE RECEIPT AND WAIVER, I SENT THEM BOTH. THEY TOLD ME THAT IT'S NOTHING THAT THEY CAN DO BECAUSE THE PRICE IS ON THE WAIVER WHICH IS A VERY BIG BIG LIE! THE PRICE IS NOWHERE ON THERE! THEY ARE FAR FROM PROFESSIONALS. SHE HANDED ME THE WAIVER TO FILL OUT BEFORE SHE EVEN DID THE JOB, BUT THE CUSTOMER IS WRONG? SHE NEVER SAID ANYTHING ABOUT THE PRICE TO MY KID. ME BEING HARD OF HEARING I DIDN'T BOTHER TO ASK BECAUSE I THOUGHT SHE WOULD MAKE THIS KNOWN BECAUSE SHE WAS SUPPOSED TO BE A PROFESSIONAL. I ACTUALLY FEEL TAKEN ADVANTAGE OF IN THE SITUATION... THIS WAS A VERY HORRIBLE EXPERIENCE, I WOULDN'T RECOMMEND ANYONE TO CLAIRE'S STORES PERIOD! OF COURSE, AS A PARENT I COULD'VE ASKED, BUT ALSO AS A PROFESSIONAL SHE COULD'VE CAME TO ME TO VERIFY THE PRICE BEFORE DOING THE JOB. SHE KNEW THE SITUATION, SHE WASN'T STUPID!

Commande expédiée, en statut « livré » , compte prélevé mais commande pas reçue !!

Commande expédiée et prélèvé de mon compte mais jamais reçu elle est écrite comme livré sur le site. Service client injoignable 😡😡😡😡😡