Claire's Florence, KY.Reviews of claires.com

Commande notée comme livrée mais jamais reçue. Impossible de les joindre. Des voleurs, à fuir. Une plainte sera déposé.

ABOMINABLE A FUIR !!! AUCUNES NOUVELLES DE MA COMMANDE AU BOUT DE 15 JOURS AUCUN SUIVI DE COMMANDE POSSIBLE. NOTÉ COMME LIVRÉ 😤. et bien sûre le service client qui ne peut pas m'expliquer pourquoi je n'ai que le message d'erreur lorsque je veux consulter mon suivi commande. Ça fait 10jours comme ça je bouillonne. A un moment faut rembourser sans discuter et se mettre à la place du client qui a besoin de sa commande pour l'anniversaire de son enfant et pas pour l'année d'après hein.

Commande marquée comme livrée alors que je ne l'ai jamais reçue. service client inexistant, ni par téléphone, ni par mail, ni pas Instagram. Aucune réponse, aucun renseignement, aucun moyen de savoir où est la commande. A fuir !!

On doit payer les frais douanes alors que rien n'indique que le colis vient d'Angleterre. Impossible de se faire rembourser les frais. Deux semaines apres la commande n'est toujours pas arrivé. Claires ne devrait pas faire de e-commerce en France, ça nuit à l'image de marque de leurs magasins.

My daughter and I went to the Claire’s inside Westgate Mall in Spartanburg, SC about 2 weeks ago. We purchased 3 necklace/earring/bracelet sets for an upcoming pageant. We weren’t completely satisfied with any of the 3, but pageant date was closing in on me, and I had to have some jewelry. But I intended to continue to search other stores for that “perfect piece” that would complement the dress. The total was $80 and some change. I paid with cash. At the time of purchase, I asked the manager about their return policy due to my continued search. She stated, “ Returns are accepted within 30 days of purchase for the exact currency used at checkout.” She also told me that she would have to be the one to complete my return since I paid with cash. Receipt is necessary for all returns. She said to just call the store to ensure her presence if returned. I ended up purchasing the set she wore in pageant at JCP. I live about 25 miles from mall location and it’s not on my daily route or near it. I called the store for 3 days in a row. No one ever answered. OnThursday Feb 2, 2023, at 3:30 pm the manager finally answered when I called to ensure she would be there to make the return. She informed me that she would be leaving at 5pm. She said she remembered the purchase and her having to complete the possible return due to payment method being cash. I rushed around and walked into Claire’s at 4:55pm. I was unwelcomed by the rudest retail associate I have ever dealt with. With attitude fully engaged she exclaimed the manager was not there. “She had to make a “run”. She told me you were coming!” Then she picks up the phone calling the manager and says,” She is here!” Rude lady then proceeds to tell me I’m basically SOL cause they haven’t taken in $80 in cash sales that day. Telling me I will just have to come back another day. I let her know that was not going to work for me since I called in advance and announced my arrival time. I had my receipt, only 1 week after purchase date and all items were unused just as the day of purchase. To make a long poor customer service experience concise; the result was the manager finally returning to the store and putting my refund on one of my debit cards for me. I agreed to this currency form due to the avoidance of even more time and resources being wasted if I had to return to the store another day for my cash refund. It’s Sat Feb 4 and refund is still showing pending in my account. 24hrs is the extent of such transactions posting in the past in that account. I called the store today. You guessed it. No one answered. I will never under any circumstances purchase anything from this company or it’s affiliates. These are the type of people allowed to run and manage their chain of stores. I will not be a supporter of scam artists.

I have never had such bad customer service. A $20 water bottle for my granddaughter at Christmas was cracked and they will not replace it because of their 60 day return policy but they are going by the date I ordered it not received it. Bad bad customer service. Will never buy anything from them again. Awful

Went to ilford Claire’s today for my 2 years little girl ear piercing . The First Lady stuff was very good and helpful. I asked her to make a vedio then I can make a memory. Cos I ve seen so many others peoples making vedio in Claire . But Unfortunately the 2nd senior stuff she stopped me to make vedio . Let me tell u my baby was bit uncomfortable nd crying nd I think it’s as usual normal like others. Now May I know what is the real policy?? I was very unhappy 😞. It could be a better day for us . But their service ok 👍. If I’m wrong then sorry.

Hände weg vom Piercen bei Claire's! War mit meiner Tochter piercen. Fünf Tage später ist ein Ohrläppchen angeschwollen. Den Ohrring könnten wir nur unter heftigen Schmerzen entfernen. Sehr unprofessionell! Nie wieder!!!