Claire's Florence, KY.Reviews of claires.com

The customer service rep Kristen at Claire's 3401 Nicholasville Rd #G - 176, Lexington, KY 40503 on 03/13/2023 5:30 PM EST was rude, disrespectful arrogant & thoroughly RACIST. Right from the very onset she gave us condescending looks but greeted White customers. I had booked my appointment for my daughters ear piercing in advance. Kristen impolitely pointed us to a purple seat in the corner of the store & when asked twice gave an annoyed look & raised her voice to give us directions. She marked my daughter's ear spots unevenly & upon me pointing that out, she raised her voice yet again with utter disgust proclaiming, "I am not done yet". Ear piercing is not a thing that is re-doable. It will be there for life. Being a mother I have every right to voice for my daughter. Not even once during the entire time did she ever smile! Employees like Kristen should be fired immediately. People who have no sense of customer service & no respect for customers should not be in customer service jobs. This taints the reputation of Claire's. We are very very dissatisfied with our experience today & would never ever recommend the store to anyone! I bit my lips for the sake of my daughter but am profusely disappointed!

Don't purchase using Klarna as you will have a nightmare if you need to return anything

My 7 year old daughter wanted get ears pierced for her birthday...well she picked out the silver crosses and all that was said was that they contain nickel and get infected more easy...well 2 women came to do it...they did it and the earrings didn't go through!! They said because of the earrings my 7 year old picked out they're too big and they do that.. If that's the cae, why wasn't that told to me, mom, also??? She cried and cried cuz they did it again!!! Twice!!! How traumatic is that for a little girl??!?!! Terrible service and still made us pay for that!!!! Said that things in the store was 20% off so that's all we got for a discount!!! But that's terrible!!! I still feel bad for her and I think more could have been done besides a lollipop!!!! Wow!!! Very disappointed and disturbed Mommy!!!

Lieve dames achter de kassa, maaar de producten zijn echt van slechte kwaliteit. Erg jammer omdat je er aardig wat euro's voor moet neerleggen. Geen aanrader; prijs-kwaliteit verhouding klopt voor geen moer

Scarsa professionalità, mancanza di trasparenza per quanto concerne il cambio articoli, nessuna flessibilità nel risolvere disguidi con i clienti.

J ai passé une commande en click and collect pour une soirée. Je n ai pas pu récupérer le colis à cause d' un train. Impossible d annuler la commande. A fuir.

I would put 0 if I could. Can't get through atall. Ordered last week for next day delivery and still havnt even been dispatched. I needed the order for world book day but its tomorrow. They are an absolute joke. DO NOT ORDER FROM HERE.

Impossible de faire un retour en magasin car ils refusent de me donner la facture ce qui est complètement illégal