Katie van den H.
Frustrating
It was very frustrating to enter in the ISBN numbers for over a dozen books to only learn at the end that I would need to know how many boxes I would need to ship. That necessitated re-entering everything manually later. The website also has poor design with links returning to the main page instead of pointing towards the information they said they would. In the end I was paid as expected.
Response from CKY BooksApr 25, 2017
Hi Katie. Thank you for your feedback. I am sorry you found the process frustrating, this is actually the first criticism we have ever had of this nature. We have it designed the way it is because we do not know what kind of box you have on hand, or what packing materials you might use to send us your books. If we forced you to use just a single shipping label, then maybe you would not have a box big enough for all your books to fit into. So rather than forcing you to adapt to a single box we allow you to tell us how many you are going to ship. (You can always request more labels than you need when you are completing your checkout process - but you don't have to use them all) I am not sure what you mean about links pointing toward the wrong thing, but we are checking into that to make sure we don't have any circular logic. It looks like you shipped your order on Friday 14th, and your payment was issued on Monday the 24th and you were paid in full. So in total it was about 6 business days for your payment to be issued. Please feel free to reach out to us directly via email at [email protected] with any other comments or concerns. Sincerely, CKY Customer Service Team


