Jeanne D.
I tried to cancwl this order before…
I tried to cancwl this order before shioment to no avail. Very disappointed.

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Citywideshop (citywideshop.com) has 330 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Jeanne D.
I tried to cancwl this order before shioment to no avail. Very disappointed.
Dymisha W.
All this speaker and the remotes don’t work and can’t find a replacement remote.and the app for Android nor iOS works. Yes I bought brand new batteries and none of the remotes work. This sucks for the money I’ve spent.
Lonny L.
You have no phone number for support while my order was on hold I tried to change it to no avail I e-mailed several times to support and no one contacted me for almost 2 days by then the order was processed...So like I said I will NEVER order anything from you again.
Response from CitywideshopApr 3, 2021
Please read our store policy and emails. We cannot change an order once processed or on hold. You may only cancel once on hold. We offered a free return once your item was delivered (even though it was a buyer remorse/mistake) but received no reply. Good day.
Todd R.
I received my speaker broken a hole in the back and a bag full of broken pieces from the wheels at the bottom
Response from CitywideshopFeb 17, 2021
Hello Todd, We are sorry to hear that your item arrived in that condition. Please be advised that an email was sent on the 5th of February requesting for further information so we can proceed with a return for a refund or exchange. Please reply to the email so we may continue :) Cheers, Lizzy M Support Team
Chris C.
Some of my order was damaged and I have not been able to talk to anyone yet to resolve this. I wish it was not so hard to communicate with you all.
Alexis
My order was shipped to me damaged and you can't talk to someone by phone communication is only by email. This was for my husband birthday. Now it's gonna take forever to get it returned and get him another Bluetooth from citywide shop😠😡😞😞
Bryan
I ordered a Bose soundlink mini 2. The order was processed and a UPS label was created within 48 hours. But an entire week passed and the UPS label tracking was not updated. I contacted customer support, they gave me an excuse that UPS is busy and delays updating tracking. A day after contacting customer support, the tracking updated to “in transit”. When the tracking updated to “delivered” I never received my order. And I still don’t have my order. There’s no phone number to call cust. serv. You can only message them. I need a refund if they aren’t going to deliver my order.
Response from CitywideshopDec 8, 2020
Hello Bryan, Please be advised that UPS is indeed experiencing delays during the holidays. We see that you placed an order on the 28th (Saturday) and a label created on Sunday, the 29th. UPS did update their status on the 3rd and item arrived, marked delivered on the 5th. Tracking was not updated for 2 business days. UPS has marked the package as delivered and have left the package on your front porch as stated in the tracking page. We do not have phone support but you have contacted customer support via email and we reached out. To follow up on the lost or stolen package, we can send you an instruction via email on the next steps. Cheers, Lizzy M
Sidney G.
cost was higher than Costco for the same merchandise I bought the same for 10% less delivered from Costco