CitywideshopReviews of citywideshop.com

Response from CitywideshopJul 23, 2022

Hello, Thank you for your review. We are sorry to hear that you had trouble changing the shipping address for your order. We have been backed up in responding to emails lately. Please note that we are unable to change addresses once an order is placed. If you still need help with this order, please send us an email at [email protected].

Response from CitywideshopJul 23, 2022

Thank you for your review. Please note that we cannot cancel an order once it begins processing. If you no longer want the order, you could contact us once the item arrives for a return.

Response from CitywideshopJul 23, 2022

Hello, Thank you for your feedback. We are sorry for the delay in responding to your email at the time and for the inconvenience you experienced. We have since been in touch with you and resolved the issue. We appreciate your patience and understanding. Thank you for your business.

Response from CitywideshopJul 23, 2022

Hello Matt, Thank you for the review. It seems this order was lost during transit via UPS and a replacement order was shipped at the time (1ZA292430370426595). We hope this issue has been resolved. Thank you for your business and we apologize for the inconvenience.

Response from CitywideshopJul 23, 2022

Hello, Thank you for the review. We believe our team has responded to your inquiry and the issue has been solved (return + refund). Please let us know if you need any further assistance. Thank you for your business.

Response from CitywideshopDec 20, 2021

Hello Dana, As emailed, the Duo SV naming convention is discontinued. The latest model Duo Gourmet was shipped. You may accept the return offer if displeased with the item/order. Happy Holidays. -Lizzy M.