Catherine H.
Good customer service
There was a component missing from my order. When I called them they fixed it immediately.
Response from CityShadeFeb 28, 2026
Thanks for your review!

Cityshade is a leader in online custom blinds, shades, and drapes. Our user-friendly website offers free shipping, free swatches, and easy-to-understand instructional guides for Do-It-Yourselfers. We have over 50 years of experience making the finest custom window treatments for luxury homes in the USA. Our state-of-the-art manufacturing facility and world-class customer service team are located right here in the USA.
CityShade (cityshadecompany.com) has 255 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 216 reviews with 5 stars · Clear filters
Catherine H.
There was a component missing from my order. When I called them they fixed it immediately.
Response from CityShadeFeb 28, 2026
Thanks for your review!
Kimberly T.
Exceptional product! City Shades offers many choices and have a quick turnaround.
Response from CityShadeFeb 28, 2026
Glad you love the product! We pride ourselves on offering the best products!
Laura C.
Experience was very great amazing website.
Response from CityShadeFeb 28, 2026
Thanks for your review!
Hamze A.
انه البرنامج المفضل شكرا لكم
christina
The customer was great as they replied fast to e-mail questions and the quality matched what was stated on the website.
Response from CityShadeNov 30, 2025
Thanks for your review!
Marlys K.
The shade I ordered was made and delivered without the "blackout" feature that I needed. As soon as I called CityShade to explain, Jill had me photograph the shade and immediately process a replacement. The process was fast, and everything turned out perfectly! Thank you!!
Response from CityShadeNov 30, 2025
Glad that we were able to resolve your situation!
Heidi G.
The response times were super fast. Jill was diligent in getting answers to my questions. I had an issue due to the shipper mishandling my shade, and City Shade resolved quickly.
Response from CityShadeNov 30, 2025
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you enjoyed our products and the service you received. Your positive comments are truly appreciated and motivate us to keep providing excellent experiences to all our customers.
Beth H.
The ordering process was very easy. I love the samples I received and the product was easy to install. One thing that was difficult for me as a homeowner was the options given for the roller shades. Product pictures of the different valances and the blackout would have been helpful.
Response from CityShadeNov 30, 2025
Thank you for your review! We not only offer great products but also provide fantastic service.