citymd.comReviews of citymd.com

I called for my results as the email instructed and was connected to another country. The woman COULD NOT answer my questions and was talking about a date in October when November was my first time there! She told me she was a clinician but couldn’t read the report. I called the office back only to be told the same thing. I’m still sick 3 days later and it cost $100!

Avoid at all costs. They could not get my prescription through to the pharmacy. I had to call them 4 times to get them to send the prescription to the pharmacy (the staff on phone assistance could not care less that I was waiting for my prescription sick inside the pharmacy), while dozens of other people were getting their prescriptions just fine while I waited for 1.5 hours at the pharmacy. In the 3rd call, CityMD reassured me that they talked to the pharmacy, and that they had received the prescription. However, the pharmacy had still not received it and CityMD would not return the pharmacy's calls. After the final 4th call, it got done.

I went in person to office located at 256 Utica Ave, Brooklyn, NY on 9-14-23 8:08PM. I submitted 2 urine samples (2 separate cups) for a full STDs test and I was informed that the results will take 5 days. Since then I checked daily updates on the CityMD app to no avail. No updates, no results. On 9-22-23 I decided to call the office 718-571-9355 and after speaking with a female with an Indian accent she said: We have no record with your name. In short: CityMD lost and/or did NOT properly submit my urine sample to be tested. How can you trust CityMD if they lost the chain of custody of your sample? Totally irresponsible. I will NEVER enter CityMD again and will tell as many people as I can about CityMD's lack of professionalism, empathy and care. Sincerely, One pissed off never-again-client

I went to the Middletown, NJ location. Office was clean and staff was friendly. The website has misleading info. I went for a gynecological issue involving abdominal pain which their website indicates they would handle. The doctor told me I had to go see a gynecological after ruling out a UTI. I picked there over cvs minute clinic as I thought from their website they could do more for me. I paid more for basically what I could have gotten out of CVS.

I went to a city MD in Fordham Road. The date was September 01 2022 I went for a ankle injury and a back injury but the only thing they put down was my back and not my ankle injury and that is missing from my medical records and I don’t know why they messed up and this can cost me my case I was told by the doctor they do not deal with the foot that I had to seek a foot specialist on my own but they did give me a referral, but they never put it down

I recently had the pleasure of visiting City MD in Queens Village, located at 224-05 Jamaica Ave, for a pre-employment drug test on Thursday afternoon, April 6th, 2023. The experience was nothing short of fantastic, and I feel compelled to share my story with others. From the moment I entered the facility, I was greeted with warmth and professionalism, which set the tone for the entire visit. Ellenor, the manager, and Ms. Joan, the medical assistant, were the epitome of kindness, patience, and professionalism. Their combined efforts made my visit a truly memorable one (I hope they get a chance to read this review as they’ll remember why lol) Initially, I was concerned about the potential wait time, as I knew Ms. Joan was out for lunch when I arrived. However, Ellenor quickly took charge of the situation and ensured that I was taken care of in a timely manner. Her initiative and dedication to providing exceptional service truly set her apart. When Ms. Joan returned from lunch, she joined Ellenor and seamlessly continued the process. It was evident that they worked together as a cohesive and efficient team. Their attentiveness and genuine care for my well-being were truly impressive, and I felt at ease throughout the entire process. To top off an already outstanding experience, I was thrilled to receive my results (negative) the very next day! The prompt turnaround was an added bonus to an already superb experience, allowing me to move forward in my new job. I cannot recommend City MD Queens Village enough for its top-notch service and exceptional staff. Ellenor and Ms. Joan's unwavering commitment to patient care have set the bar high for any future medical encounters. If you're in need of medical services in Queens Village, look no further than City MD - you won't be disappointed.

I have been trying to dispute a bill for several months. They don't answer the phones, they don't reply to emails, and I have wrote a letter in place of a check. They still have not fixed the billing issues and they do not respond. Beginning to think they are the biggest scam. Avoid at any cost

Their service is awful. I had PAs who did not even perform a throat culture swab correctly there. But mostly, their customer service is terrible. Their phone assistance go on for hours unanswered, all in vain, because you never actually reach a human being. They send you the bill and there is no way to dispute. They wont reply your email either. They are unprepared and just terrible. NEVER going there again.