CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

6,209 approved reviews, newest moderated first

Ann D.
Jul 15, 2024
They helped me get the service I needed…
They helped me get the service I needed I appreciate so much thank u
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JULIUS S.
Jul 14, 2024
I was skeptical due to so many scams…
I was skeptical due to so many scams out there I tried it anyway against my better judgement.. Happy i did the response time and bids were faster than a eye blink. Every bidder was nice and helpful. I finally settled on a wonderful driver who delivered my puppy safely and happy.. This is definitely Not a scam Just a Trust worthy service. I highly recommend it...
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David K.
Jul 13, 2024
Nearly killed our cats
The driver we used through CitizenShipper lied about how our cats would be transported across the country. He claimed he would drive the two of them himself with no other animals. When they arrived three days later than promised, after no communication the entire trip, they were emaciated, covered in feces, and barely alive. As the driver was physically blocked from leaving the house and the police arrived, we learned that the driver was a subcontractor and was consequently let go. NEVER use this company if you care about your pets.
Response from CitizenShipperJul 13, 2024
Dear David Kephart, Thank you for sharing your feedback with us. We sincerely apologize for any distress or inconvenience you and your cat may have experienced. We understand how important it is to ensure the safety and well-being of your pet during transport, and we regret that your experience did not fully meet your expectations. At CitizenShipper, we are committed to continuously improving our services based on customer feedback. Your input helps us identify areas where we can do better and ensure a more seamless experience for all our users. If you have any specific concerns or need further assistance, we encourage you to reach out to our dedicated Support Team at [email protected]. They are equipped to handle detailed inquiries and provide the necessary support to address your concerns. We truly appreciate your understanding and patience, and we are committed to making your future experiences with us more satisfactory. Sincerely, The CitizenShipper Team
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MS P.
Jul 13, 2024
Scam emails were sent out with the…
Scam emails were sent out with the details of all others visible; we have never interacted with this company and are unsure why they contacted us. Very unprofessional. Avoid at all costs!
Response from CitizenShipperJul 13, 2024
Dear MS Phillips, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the emails you received. We understand how frustrating it can be to receive unwanted communications, and we regret that this occurred. At CitizenShipper, we are committed to respecting our customers' preferences and ensuring a positive experience. Your feedback helps us improve our processes and prevent such issues in the future. If you have any further concerns or need assistance, please feel free to reach out to our dedicated Support Team at [email protected]. They are here to help and address any questions you may have. We appreciate your understanding and patience. Sincerely, The CitizenShipper Team
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Among The V.
Jul 12, 2024
I was hesitant to use any service when…
I was hesitant to use any service when transporting our dog, but this service was fantastic and very trust worthy!
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jan B.
Jul 12, 2024
The pickup and delivery was in time
The pickup and delivery was in time. The drivers could not accommodate all of the items that were discussed when booking so I couldn't send one of my pets.
Response from CitizenShipperJul 13, 2024
Dear Jan Bauchou, Thank you for sharing your feedback. We apologize for any inconvenience you may have experienced and offer our apologies for not being able to accommodate your needs fully. Your feedback is important to us as it helps us identify areas for improvement. At CitizenShipper, we aim to provide a seamless and reliable service. If you have specific concerns or need further assistance, please reach out to our Support Team at [email protected]. They are ready to help resolve any issues and ensure your satisfaction. We appreciate your understanding and patience, and we are committed to making your future experiences with us more satisfactory. Sincerely, The CitizenShipper Team
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Aaron M.
Jul 12, 2024
I was directed to a wonderful courier…
I was directed to a wonderful courier after needing help. I was able to look at ratings and get bids on who to work with. I was matched with a fantastic person who did an excellent job.
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Jenny B.
Jul 11, 2024
Great experience from start to finish!
Great experience from start to finish!
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