Andrew F.
CitizenShipper’s customer support is absolutely outstanding!
After booking my first driver, I encountered significant challenges. The driver became difficult to work with and ultimately left me stranded for our agreed-upon pickup date. Feeling frustrated and upset, I reached out to CitizenShipper’s customer support team. Michael, the Head of Customer Support, quickly stepped in and provided an incredible level of assistance, going above and beyond to resolve my issue. He relisted my post, carefully vetted responses, recommended reliable drivers, and guided me step-by-step through booking a new driver. His dedication and willingness to help were truly remarkable. After my incredibly frustrating initial encounter, I had a fantastic experience with my second driver, A Worthey Ride. A Worthey Ride made the entire process smooth and stress-free, ensuring both the scheduling and pickup were seamless. From the start, their communication was outstanding. I felt completely at ease knowing my dog was in such great hands. The team’s genuine care for animals was clear, and the frequent updates—along with real-time tracking and pictures—were incredibly reassuring. A Worthey Ride exceeded my expectations with their reliability, communication, and sincere love for animals. I’m grateful for their exceptional service and highly recommend them for anyone needing reliable pet transport.