Sasha A.
This site is complete crap
This site is complete crap. Terrible customer service representatives who only know how to use the same bullsh*t template to respond to problems. The driver who was supposed to ship my animal stole my money and never contacted me again. They refuse to refund my money and make things right. I am beyond pis*ed. DO NOT USE THIS SITE!!!!!!
Response from CitizenShipperJun 27, 2018
Hey there Sasha. I'm so sorry to hear about your experience. In cases like this we refund your booking deposit 100%, ban and lock the driver and begin an investigation at our end. If you used a payment method like Paypal or a Credit Card to pay the driver then this is usually retrievable. We'll be cooperating with you fully to track down this driver and do everything we can to help you get the money you paid to them back.




