Kyle J.
CitizenShipper - 100% Satisfied Customer
This was my first experience needing to arrange to have something shipped long distance. In my case, from Texas to California. I came across CitizenShipper and was intrigued and the moment I went to their site I was immediately confident that they could help. The site is intuitive and easy to navigate. No ambiguity, no fine print, no unnecessary complications. Extremely user friendly. A page opens with a simple form. What do you need to be transported- where is it currently- where do you want it to go- when do you need it to arrive- That’s pretty much the entire process. I submitted my request and within three minutes I had 10+ people reach out to me, with bids for the project. All well qualified and experienced. They have people specializing in every category of transport. There’s a menu on the main page that takes you to the appropriate page, to find people that specialize in transporting your particular thing. In my case, I needed a beloved pet brought to me- from Texas to California and so my request was forwarded to the various Pet Transport People. I was able to chat with all the responders in Real Time, right there on the website, all on one page, no bouncing around. I was able to ask questions, receive answers, and from that same “chat page” look up their individual Bio pages to get reviews and information on their qualifications and experience. It was very well thought out and implemented. Refreshingly easy. From that same page, after choosing a driver, I clicked on their bid to accept it, and was then automatically transferred to the page where I was able to finalize the deal, and pay a very reasonable fee to the site for essentially serving as the “Agency”, maintaining the well designed and easy to use site, vetting the available drivers, and ultimately facilitating safe peer to peer connections between the drivers and their customers. The entire process was fluid and flawless, and in my case, researched, planned and confirmed in less than 30 minutes. The final product, bringing my beloved pet to me, was equally flawless. I was so pleased with the entire process from beginning to end that I related my experience to several of my friends. “Hey, I found the coolest thing...” I will absolutely use CitizenShipper for all of my future shipping needs. Thank You - Kyle




