Holly
I don’t feel that the terms are very…
I don’t feel that the terms are very clear upfront. I didn’t find out until after I accepted a bid that the fee to citizenshipper was additional to the cost of transportation. So it was an extra $79 that I wasn’t expecting. The first person that I was considering booking turned out to be a scammer and after several messages back and forth he started asking for money, telling me he didn’t have enough for gas and would have to take my pet home with him 😳needless to say I stopped communication with him immediately. The people representing citizenshipper should be thoroughly checked out by the company before posting their availability on the site. After several days I did end up with a wonderful person to transport our new baby but it was an arduous task. Proceed with caution!
Response from CitizenShipperDec 29, 2020
Hi Holly, we're very sorry to hear that you didn't have a great experience with CitizenShipper. We perform background screening on drivers. The process assures that all the drivers have: Zero felonies in the past five years Zero felonies in the last ten years involving theft or violence Zero DUI arrests within the last five years No outstanding arrest warrants No pattern of misdemeanors No history of child abuse No history of animal abuse No Repetitive speed violations, driving under influence of drugs and alcohol, driving when driver's license is suspended, revoked, denied, or restrained In addition, our screening includes: SSN validation* Sex offender registry check Global watchlist check State criminal records check National criminal records check CitizenShipper also reserves the right to review and investigate a driver's criminal history to the extent permissible under the law. CitizenShipper, at its own discretion, will make a determination based upon the best interest of creating a secure marketplace. We're glad that you did find a wonderful transporter!