CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

6,209 approved reviews, newest moderated first

Cecilia P.
Sep 8, 2022
Excellent service
Excellent service! Great communication between driver and client!
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Larry D.
Sep 8, 2022
Thank you
Thank you, CitizenShipper.com, for helping me find a reasonable and amazing person to work with. So, I can have my puppy go to her new momma. We all are extremely very happy with your service. You deserve our FIVE STARS and plus!
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Tammy
Sep 8, 2022
Watch the fees
I’m happy with the service. I just think the 30% fee increases (2 in the past four months) were a bit much. However, $129 fee on $380 shipping is ridiculous.
Response from CitizenShipperSep 9, 2022
Dear Tammy, thank you for taking the time to share your experience. I’m so sorry it fell short of your expectations, and I appreciate the opportunity to respond to your review. Please understand that this unfortunate situation was an exception. We care deeply about our customers, and we’re committed to constantly improving the quality of our support and services. Our team works hard to provide exceptional value through stringent driver screening, ID verifications, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport. This helps save our customers time, money and unnecessary worry. Again, I sincerely apologize that your experience with CitizenShipper didn’t reflect this. We understand the importance of feedback. We’re here listening with the goal to improve our services for you, our customer, and your beloved pets. Please email [email protected] if I can be of further assistance.
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Marlene W.
Sep 8, 2022
Syndie was great with the pups and they…
Syndie was great with the pups and they loved her. Delivered as promised.
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Jerry S.
Sep 8, 2022
Citizenshipper was user friendly
Citizenshipper was user friendly, quotes from transporters started coming in quickly and efficient. Letichia our transporter was awesome! Letichia sent pictures and updates along the journey here with our new furbaby. She was very kind, friendly, and loved our furbaby Pierre.
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Rosemarie D.
Sep 8, 2022
Wonderful experience with the…
Wonderful experience with the transporter. My little pup was taken well cared of and treated like a Princess . I will use them again
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Cory L.
Sep 7, 2022
Rulana provided a great experience from…
Rulana provided a great experience from start to finish. Excellent communication with me throughout, fair price, ahead of schedule and excellent care for my Dog. ( Traveled from Georgia to California )
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wayne W.
Sep 7, 2022
she was great with our animal very…
she was great with our animal very kind! Highly recommend. wayne
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