JLW
Extremely high fees
I am grateful I found this platform and it connected me to a wonderful flight nanny who accompanied/flew with me to fly my two cats to Florida. However, they really need to reassess their fee structure. It should not be based on miles. While that may work for driven transportation that is $1500+, for a nanny fee of $400-500 to get charged $150 is atrocious. That's 35+%!! It should be revised to a percentage of the cost of service. Or alter it based on mode of transportation.
Response from CitizenShipperSep 28, 2023
We appreciate you taking the time to share your experience and feedback regarding our fee structure on CitizenShipper. It's heartening to know that our platform could connect you with a wonderful flight nanny for your feline companions' journey to Florida. Your suggestions regarding our fee structure are valued, and we are always open to insights that can help us improve our services. We aim to maintain a balance between providing a secure, reliable marketplace and ensuring affordability for our valued customers. We would be happy to discuss your concerns in more detail and explore how we can make your future experiences with us even better. Our dedicated Support Team is available to discuss any concerns you may have and we encourage you to reach out to them at [email protected] for a more personalized discussion. Thank you once again for your feedback and for choosing CitizenShipper. We look forward to the opportunity to serve you again in the near future.




