CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

6,209 approved reviews, newest moderated first

Terri F.
Jun 22, 2024
Easy to use
Easy to use, I got lots of good options for delivery of my puppy at reasonable rates
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Charles F.
Jun 22, 2024
Excellent service
Excellent service. The driver was helpful and professional Great job. Thanks so much for taking care of our dog.
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Michele J S.
Jun 21, 2024
Best safest caring transport!
Easiest transport! First time user & will continue using, correspondence was fast, questions answered, transporter was the best keeping in contact & updated continuously. I can’t express how secure I felt knowing my pet was safe & well cared for. Drop off was late at night & transporter Robert took his time & even chatted with us, not rushing to leave, pricing acceptable too.
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Karen N.
Jun 19, 2024
i am so surprised there is no customer…
i am so surprised there is no customer service phone number i paid my booking fee and now have been waiting to talk to driver to confirm pickup and drop off locations. driver is not responding now via text or phone call. Citizen shipper please refund the fee so i may find a driver that responds.
Response from CitizenShipperJun 19, 2024
Dear Karen Nierenberg, Thank you for bringing your concerns to our attention. We understand your frustration regarding the lack of response from the driver and the inconvenience this has caused. At CitizenShipper, we strive to ensure a smooth and reliable experience for our users, and we regret that this was not the case for you. Your feedback is important to us, and we are committed to improving our processes and communication. To address your concerns more thoroughly and assist you further, we recommend reaching out to our dedicated Support Team at [email protected]. They are equipped to handle such inquiries and provide the necessary support to resolve your issue. We appreciate your patience and understanding as we work towards a satisfactory resolution. Sincerely, The CitizenShipper Team
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Bart B.
Jun 19, 2024
Fast and reliable
Fast and reliable. Sent me pictures every 6 hours throughout the 3 day journey we
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Dotan
Jun 18, 2024
The bidding process works well
The bidding process works well, easy to chat with vendors, and easy to trust ones with good reviews.
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David E.
Jun 17, 2024
Easy to use and trustworthy drivers
Easy to use and trustworthy drivers
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PawsEffect
Jun 17, 2024
Trusting Edwards-Heflin Transport LLP, with your pet, is like sending your pet with your most trusted friend
The shipper we chose was second to none! Edwards-Heflin transport LLP exceeded our hopes and we made a friend along the way.
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