Citizens Debt ReliefReviews of citizensdebtrelief.com

Ethan was very friendly, knowledgeable, helpful..thank u!

Have been making payments to CDR for about 3 years now, & I have no idea what’s going on with my payments. The statement that I get from the payment processor says they’ve taken more in fees than they’ve paid on my debts. I still get regular notices about one of my accounts being delinquent. I’ve called, emailed, opened cases on their website, & I can’t get ahold of anyone. No one ever gets back to me. I don’t know what’s going on, but it smells like a scam to me. Will be stopping my payments if I don’t hear back.

Read the positive reviews and notice first and last names mentioned - it's a pattern that may point to the reviews being somewhat manufactured. My experience aligns strongly with the other negative reviews. Poor/non-existent communication after I declined their loan offer for estimated settlement amounts. Attempts to negotiate essentially stopped after that, as well. Not only did Citizens fail to handle the majority of the enrolled accounts, but they also significantly overcharged us fees which are stated in the agreement to be 25% of the original debt amount of settled accounts. Despite tireless efforts to contact customer service and being passed around to no less then four different "supervisors", we made little to no progress getting the overcharged fees returned to us. Additionally, the funds we built up were pulled out of the account we had visibility into and moved elsewhere. I believe they do this to generate additional revenue through interest bearing accounts they control. It took a negative Trustpilot review to finally get someone engaged who genuinely seemed to want to get things straightened out. The overcharged fees would be used to pay the negotiated amounts in lump sums (yes, we were overcharged that much) and we would receive a full accounting of funds that went in and out, but only if we removed the negative review. Review removed and explicit expectations were set. A month later, it was if we never had the conversation. After much effort and complaints to state and federal consumer protection groups, we finally received confirmation that settled accounts were paid off. We are still waiting for that document detailing exactly where our money went. We believe we have suffered damages from the additional financial hardship we endured due to Citizens' poor, if not shady, handling of our account. We are currently in discussions with an attorney to determine what options we have to be made whole. We did receive acceptable outcomes on 1/3 of the accounts enrolled which is why I gave two stars. If you're willing to take a loan out with them, you may want to consider their services and may have a better experience than I did, but I strongly advise you keep excellent records of all your conversations

I have had a positive experience with Fischer and Julia Moorehead. My accounts were resolved on a timely basis. Stayed in touch every step of the way. Was a big relief. Cathy

Ethan is an asset to the company. He has a calm caring voice and he knows the business. Glad to have found you today!

After months of not being able to reach anyone to resolve the last of my accounts, Julia and Thomas were able to help move things forward and I am hopeful that my score will start to climb in the coming months, with the actions we discussed. Both were very helpful and professional.

Working with Paul Hyland and Citizens Debt Relief has been a truly positive experience during a stressful time in my life. From the very beginning, Paul took the time to understand my situation without judgment and clearly explained my options for debt consolidation. His communication was consistent, honest, and easy to understand, which made a complicated process feel much more manageable. I always felt like I was in good hands and that my financial well-being genuinely mattered. Thanks to Paul and the team at Citizens Debt Relief, I now feel more in control of my finances and have a clear path forward. They helped reduce the stress and confusion I was dealing with and provided real solutions that fit my needs. I would highly recommend Paul Hyland and Citizens Debt Relief to anyone looking for trustworthy, professional support with debt consolidation.

Paul Hyland presented the debt relief program, that Citizen Debt Relief had to offer me, exceedingly well. He then answered all my questions very professionally. I felt, while talking with him, very confident that my debts were going to be handled perfectly. Thank you Paul and Citizen Debt Relief for helping me resolve my debts in a timely manner. Sincerely, Martin Banoczi