Timothy B.
Product is good and working great
Product is good and working great. Problem is the customer service from what I have experienced is prompt and there but the integrity of the company has me in question. I Ordered second months supply when I ordered it a discount code was available for 20% off. In haste and carelessness I glazed paste the advertised code on their web site. I went back to site to look at something and noticed the code before even my order shipped. So I reached out and got a response that the code will be applied to next delivery and they asked what was code told them. And they said this code ended at midnight sorry have a nice day. I’m shocked. These are not the only doctors prescribing this and there may not be a third more expensive dosage. Way to shoot your self in the foot over a 20% discount. Re: You did not even give me opportunity to cancel order then reorder. As I suggested with a new promo code as I suggested The order never shipped and was not processed yet.and as soon as I said something 15 min later the order was posted but no tracking number. That is real dishonest thing to do and cost you. I have another provider now getting a better quality at a cheaper price due to poor Customer Service and dishonesty. Have a good day.
Response from Citizen Meds®Apr 9, 2026
Timothy, unfortunately, once the order is placed without a discount code, we cannot manually add it after it is already in our system. If you have any more questions, feel free to email us [email protected]