Nicola W.
Incorrect amount in vials for dosage recommendations
I am on week 2 of my terzepatide. I purchased 2 mths supply. I’m about to give my self the second injection today which is 0.05ml or 50 units according to the packaging and instructions. Last week I did 50 units, today the syringe only fills to 40units. Both bottles are the same amount, so you have sent not even enough for the second week dosage. I have just also used the syringe to check the second bottle and that bottle also only gives a total of 80 units show. How can I inject 50 units once per week when vial 1 had a total of 90 units and vial 2 a total of 80 units? Super disappointing, how can a pharmacy send completely wrong amount of units/ml? I also emailed info@citizen meds on Jan 23rd asking a question about the instructions, no response. And no response from my email with this concern on. So I’ve paid for 2 mths and really I will get 3 weeks of injections out of the 2 vials. Sad thing is, I actually feel the meds start to work, so while it’s good, I paid for 2 months not 3 weeks with. If I could post photos here I would. I sent them all on the email with proof showing the units in the bottle and vial for both vials. I would actually use them again, dispute the mix up, but no one answers emails.
Response from Citizen Meds®Feb 19, 2025
Nicola, We made you a free reship. Also, our email support works Mon-Friday 9am-5pm, so if you emailed on Friday 6pm, you won't get an answer till the following week.




