Jo
Customer service is prompt when I have…
Customer service is prompt when I have questions. Ordering refills is easy, and I get my meds overnight!! Awesome company!
Response from Citizen Meds®May 7, 2025
We value your feedback!

We are more than just a Telehealth company. We are a movement towards more accessible and convenient care. Our services are designed to empower you to take control of your health, providing the resources, support, and expertise you need to make informed decisions about your well-being.
Citizen Meds® (citizenmeds.com) has 1,438 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Jo
Customer service is prompt when I have questions. Ordering refills is easy, and I get my meds overnight!! Awesome company!
Response from Citizen Meds®May 7, 2025
We value your feedback!
Caitlin S.
UPDATED 5/08/2025: I am updating my review from 1 star to 5- after receiving a call, my anxieties have settled. The customer service was excellent and prompt, and advised me of my anticipated delivery and assured me everything was processing correctly on their end. Thank you for reaching out, the 2-5 business days is an estimated time, and I was also advised of influx of patients and processing times. Overall, I just needed to be patient. Would recommend, and have recommended to family. BUYER BEWARE!! AWFUL CUSTOMER SERVICE AND COMMUNICATION! I have paid for prescription and only have received a confirmation email. It is going on day 3, and I have emailed twice and called over the last two days, with radio silence. If I do not hear back from them soon, and if my medication does not get shipped out, I will be contacting the bank to have the charge reversed. I may reverse review based on the outcome after this week.
Response from Citizen Meds®May 7, 2025
Caitlin, we are here to help you! What is your FULL NAME and ORDER ID?
Bob C.
This is the best place to get the weight loss medicine!
Response from Citizen Meds®May 7, 2025
We value your feedback!
Mrs.collins
Thank you citizen meds for your call to making sure I got my product I really appreciate it can't wait to start my weight loss journey ! Will be ordering again .
Response from Citizen Meds®May 7, 2025
Mrs. Collins, what is your full name and order number?
brittany A.
Great experience! Shipping was fast! Had no problems! Medicine worked great!
Response from Citizen Meds®May 7, 2025
We value your feedback!
Krissy B.
Citizen meds is an easy to use site to purchase GLP-1. The compound also arrives quickly after it is ordered.
Response from Citizen Meds®May 6, 2025
Thank you for your feedback!
Audra Thorpe S.
I started using Remedy Meds which was great for the first month, but by the second month they had “processed” my order and I didn’t receive my meds or a shipping confirmation. After several calls and them telling me it had shipped, I finally got through to someone who said they actually needed me to have another Telehealth visit with the doctor (even though I had one 4 weeks prior) before they could ship me the meds. By this time I was already a week past when I needed my last dose which was going to put me at least two weeks out before I could get my new prescription with the Telehealth appointment and pharmacy processing time. The poor communication by Remedy Meds prompted me to try Citizen Meds. (Remedy Meds did give me a full refund since the meds were never shipped) Citizen Meds is straight forward, no hassle, and reliable. At first when I placed my order I worried because I saw a charge on my credit card yet my order hadn’t processed immediately. Give them a minute to do their job and let the doctors look over the intake forms. I’ve ordered three times from them and they’ve been consistent and prompt with the orders. I have had no gaps in my dosage because they process and ship in a reliable manner. The shipping is awesome and the box that they ship the meds in is very sturdy and nice. I haven’t had any issues with getting less medicine than I paid for (I’ve seen those reviews), but I’ll keep monitoring to make sure that continues to be the case. So far my experience has been great! Definitely a better route than Remedy Meds!
Response from Citizen Meds®May 6, 2025
Thank you for your feedback!
Julia
Absolutely life changing!!!! I’m down 41lbs and have never felt better!!
Response from Citizen Meds®May 6, 2025
Thank you for your feedback!