JACKIE
MY EXPERIENCE WITH CITI TRENDS WAS…UNSATISFACTORY
MY EXPERIENCE WITH CITI TRENDS WAS UNSATISFACTORY DUE TO POOR COMMUNICATION AND POTENTIAL THEFT. I PLACED TWO SHIRTS ON LAYAWAY, MADE PAYMENTS AND RETURNED TO COLLECT MY ITEMS. HOWEVER, THE STAFF INCORRECTLY CLAIMED THAT I HAD NO LAYAWAY ACCOUNT EXCEPT FOR ONE TWO YEARS PRIOR. UPON PRODUCING THE RECEIPT, I WAS DENIED A REFUND. I FOUND IT CONCERNING THAT THE STAFF'S ENGLISH PROFICIENCY WAS LIMITED, PARTICULARLY IN LIBERTY CITY. ADDITIONALLY, I OBSERVED A LACK OF DIVERSITY AMONG THE STORE'S EMPLOYEES, WITH NO AFRICAN AMERICAN PRESENT. THE FACT THAT CUSTOMERS MAY HAVE THEIR LAWAYS UNRECORDED RAISES CONCERNS AND I QUESTION WHY MY LAYWAY WAS NOT DOCUMENTED DESPITE MY PAYMENTS.



