Citi BikeReviews of citibikenyc.com

We took our daughter for our first trip to NYC and heard biking around the city was a great way to see it. There were additional charges for e-bikes which wasn't well advertised. After riding around central park, the bike wouldn't dock. We tried over 30 docks at two different stations. We were stranded with this bike. Friendly locals and even an ebike repair employee tried to help. We spent 2 hours on the phone, then another hour the next day, then another 2 hours the next day trying to deal with the situation and charges. It put a real damper on our trip.

Was lured in by the $25/day offer only to find out after the fact that I was also charged $0.38/minute because we used e-bikes and not manual bikes. I called to complain as was told that the flat rate only applied to manual bikes and that the information is somewhere in the approximately 45 page agreement that the kiosk asks you to read and agree to. Ever tried that on a hot day with 90+ temperatures, high humidity and in direct sunlight, with others waiting to make their own purchases on the same kiosk? To add insult to injury, one of the rides involved a bike with a completely flat tire that had to be returned almost immediately to the same station it was rented from and when there were no others, we had to return my wife's, as well. Calling Citi Bike resulted in an offer to remove the highest additional charge (about $17), but nothing for any of the other charges. I'm now in the process of disputing these charges with our credit card. It would have been WAY cheaper to take taxi rides, especially because there were two bikes involved. The actual usage experience is a mixed bag. The docking stations are clunky and often will not allow a bike that seems fine and with plenty of charge to be unlocked. The return process is nearly as bad -- sometimes the dock will work and the light will turn green and other times you have to try several until you find one that does. Pressing the "broken bike" button appears to do nothing to stop others from trying to rent the same one. There is no feedback when that button is pressed whatsoever. The bikes themselves are clunky and you feel every bump. Some bikes feel over-boosted, some feel under-boosted. There's no way to adjust that setting that I can tell. The 30 minute per ride limit is also ridiculous, especially if it also applies to manual bikes. This is NYC, after all! There are lights, pedestrians and traffic, not to mention crazy fast e-bikes, scooters and motorcycles weaving around you on both sides without any audible warning. We rode from mid-town to just over the Williamsburg bridge on a Sunday morning and it took more than 30 minutes. The bikes have no mirrors so you can't see what's coming up behind you. My advice is to avoid these bikes at all costs. Take the subway -- it's way safer, much less expensive, air-conditioned and avoids all of the traffic.

Why I’m cancelling my subscription. At least the major reasons: - price goes up even as you now charge for e-bikes. You now want me to pay more for a e-bike ride than it costs to take the subway. - no senior discount; no veterans discount. Was told one year we’d get a vet discount. But it never happened. The following year we were told vet discounts were discontinued, even as you still had it listed on your website - doubly insulting. - hard to reach. And when you do reach the company, the people are astoundingly unknowledgeable. - final insult: I go to cancel my subscription and you give me 100 characters to tell you why, which about sums up your respect for your customers. (And this doesn’t cover the state of the bikes/docks.)

First, the good: there were plenty of places to pick up and drop off bikes. The bikes were in good condition. Riding around New York was fun. Now, the bad: It's $4.79 for a 30-minute ride and I wanted to be free to explore for a couple of hours so I decided to pay $19 for a "Day Pass" which seemed like a good deal. But it isn't really a day pass! You are supposed to drop off your bike every 30 minutes and pick up another one! For no reason! If you don't do that they charge you another $4 plus tax per 15 minutes. So if you want to have a nice long ride you can't, even if you've paid for the whole day. You have to stop start stop start stop start again. I ended up paying about $37 for just 90 minutes of riding even though I thought paying $19 for a Day Pass would give me that freedom. Felt really ripped off.

Summer Streets is a great opportunity to experience NYC with bicycles. BUT DO NOT USE CITIBIKE. As family of five we booked Citibike daypasses and locked the bikes after 28 minutes by returning them at another station. After a difficult search for a station with available bikes for another ride and a lot of disappointing experiences with bikes without function we could not unlock bikes which were in function by using our code. They even charged us additional money for not returning the bikes, which were clearly locked. Even the contact with the helpdesk was a desaster: agents, wich gave no real answers, extremely incompetent, offering no solutions. It seems that the whole business model is constructed to rip off tourists. Don't waste your money with this company!

SCAM!!! Family of 4 were charged US$ 270.00 for renting 3 hours in Central Park, NY. We bought 4 Daypasses (4 x US$ 30) but were charged 270. DONT USE THIS COMPANY

These people charged me $136 to use their bikes for 15 minutes. I paid for the day pass but didn't use it. When I went to use them again I couldn't because it wouldn't accept the code and I was not going to swipe the card since I didn't want to be charged again. I called to explain and they didn't care and said they couldn't do anything. Now, I see all the bad reviews these company has and I understand they are just ripping badly the people. Don't get caught in this and don't waste your money with this people.

Citibike/Lyft is a ripoff, they're doing something illegal, they're definitely up to no good and their practices need to be investigated. I've had a yearly membership for the longest time because I use the bikes to get around filthy NYC. I used a bike on the night of 09/16 and rode it ten minutes to the docking station. I docked the bike, but I didn't get the text I always get telling me that the bike was docked. Then, when I looked at the Citibike app, I see that it's showing a bike number that is completely different from the bike number I actually rode. I tried to reason with their customer service, telling them that they're system seems to have made a mistake by logging a completely different bike than the one I used, but they fail to listen to reason. Twelve hours later, the app is still showing that I have that "phantom bike" out, even though I never had anything to do with the bike number they're claiming I used.