Gabriele S.
Why I’m cancelling…
Why I’m cancelling my subscription. At least the major reasons: - price goes up even as you now charge for e-bikes. You now want me to pay more for a e-bike ride than it costs to take the subway. - no senior discount; no veterans discount. Was told one year we’d get a vet discount. But it never happened. The following year we were told vet discounts were discontinued, even as you still had it listed on your website - doubly insulting. - hard to reach. And when you do reach the company, the people are astoundingly unknowledgeable. - final insult: I go to cancel my subscription and you give me 100 characters to tell you why, which about sums up your respect for your customers. (And this doesn’t cover the state of the bikes/docks.)