CITReviews of cit.com

Transferred large amount in Bank to Bank, Needed some back for an investment. Bank shows receipt of funds 03/06/25 Found out today they have a 5 business day hard hold on the funds. Although the rates are good. I cant risk not have my funds available for that length of time. I would check what the Banks hold times are. That is an extremely long hold time in this day of age!

I have never had so much trouble opening an account in my life. And that includes the time before the computer age, when everything was done by hand. I recently sold some securities so I checked Bankrate, Nerdwallet, etc for institutions offering competitive interest rates. I selected the Platinum savings account by CIT. Seven days ago I began the process. I provided them with everything they asked for. I then received a message stating that they would need more information and would contact me in 3-5 business days. I began the process on a Wednesday. On Tuesday of the following week I received a message asking me for two more documents relating to proof of ID. First of all, that is an outrage! They must have known that they would require this on the initial application routine. Whatever. I uploaded the requested documents the same day that I received the request. CIT replied that the uploads were successful. But today (seven days since I began the application) I still have not heard back. I also want to echo the other complaints that I see here about the inability to contact them via email. On the initial application I provided them with two phone numbers, a landline and a mobile. But after signing in successfully with userID and password, they want to send a code via telephone. However, like others have commented, the three four-digit choices they provide do not correspond to either of the telephone numbers that I have provided. So for the past week I have >$100K sitting in a checking account, not collecting interest, and no idea when or if I will be approved for the CIT Platinum savings account. Update on 03/06: OK my account has FINALLY been approved. Should have not taken that long.

I had a terrible experience while speaking with CIT customer care over the phone regarding the new account opening process. When I attempted to open an account, I received a message stating that my request could not be completed, but no reason was provided. I contacted customer care for clarification, but they had very limited information and could only offer general explanations for why my application couldn't be processed. They also mentioned that there were no notes indicating the specific issue with my application. When I asked for an email address to contact another support team, they didn’t have one to provide. Overall, a very frustrating experience.

I recently applied for a high yield savings account with CIT. Let me start by saying that I am applying to GIVE them MY money, not the other way around. And, I have perfect credit. They denied my application!!! And for reasons that are so obscure and incomprehensible. When I called to ask for an explanation, they couldn't give me one. I had to call another agency to try and get info, wasted a ton of my time, and still got nowhere. Stay far away from these people -- nothing but a huge waste of time.

My husband tried to open a savings account with this company, and they were absolutely the worst. They kept asking him to submit the exact same documents over and over again, dragging out the process for no clear reason. How about just coming out and saying, "Uh, we don't want your business"? But the moment he told them he had decided to go elsewhere, they immediately responded with: "Thank you for your recent application for a CIT Bank account. Per your request, we have canceled your application at this time. Thanks again for giving us a chance to earn your business!" So, they could respond quickly when it suited them, just not when it actually mattered. Avoid this company like the plague. If "YUK" were an option, that’s what I would give them. On second thought, maybe not just a YUK, but a YUK YUK on turbo. Their shady tactics disgust me.

I wish zero was an option! I was debited my last payment only to find out they put a loan termination fee for being a great client and fulfilling my obligations. They also added insurance that should not be on last payment because the balance to them is $0. Why do they want to insure an account with a $0 balance?

I opened an account with citi bank a few years back and everything was good, other than their incredibly high interest rate. It was a substantially large amount of credit available, suddenly I was cut completely in half which maxed out the card. Paid off the amount and swore to never use the card again but it is handy for flights and miles so I gave them another shot. Low and behold I purchased some flights and put a few thousand on the card and the decreased my credit line again to max out the card for a second time. They done all this with no just cause, I have never made a minimum payment or been late, not once!!! They have done this on a couple cards, citi bank is a joke that screws over customers then gives you some nonsense excuse as to why. Screw you citibank!!

Moving significant funds into the platinum savings account, and wanted to remove two linked banks from a prior old account. Called Saturday and waited 25 minutes before I hung up, and then called Monday - somebody answered after about 13 minutes. I feel this is an issue and does not instill confidence (though George , the phone rep was very good). I was ready to move my new money back over to another bank that I know is more responsive on the phone, even though it was a slightly lower interest rate.