CITReviews of cit.com

This trash bank will lock your account and will do everything possible to not make contact with you as the customer. Do yourself a favor and keep your cash somewhere else. Update: I've called several times and this bank really does not care about you.

I have been transferring funds into my account days prior because I knew I had to send a wire for earnest money. The money is pending and will not be available until after my deadline. I called the bank, and they apologized. It's a process, as I was told. So it takes 5 days to settle a $20 transaction? This is ridiculous! The minute this money settles, I will be transferring my money out of this bank.

I just spent time trying to open an account online and at the end it says unable to open an account. Total disgusting treatment. I have top credit and top history. I will never use them again and advise others to steer clear!

Truly fell off. I joined when they have a 5% interest rate and since then, it's dropped below many competing banks. This would be whatever except their website and app is CONSTANTLY down' I think 80% of the time when I try to check my balance, it's just loading loops and a non-working site. It's not a nice experience to have so much money locked up in an unreliable place so I'm transferring it all out ASAP.

Do not waste your time or money with this bank, they are complete garbage. First Citizens owns this bank but whoever is in-charge should be fired immediately. Their app is absolutely horrible. I mean it’s a completely online bank, your Tech should be top notch. They take forever to credit transfers to your account. Im sorry but 7 days in 2025 when the transfer is complete the next day is just way too long. Their high yield interest rate falls constantly. Just avoid the headache, this bank sucks!

When I went to the account online (or on the app) to make a transfer an offer comes up for a higher interest rate. Very deceiving message because it cancels the transfer. You have to say no to the offer to transfer your money. I had to get an agent on the phone to explain that this was a retention offer. It doesn't say that. Overall it has been a difficult digital experience and I am ending it today.

Customer service of CIT bank is hampered by an ill constructed security system, and website (i.e. bad IT). I was told usernames have to be in all caps. Mine was in all lowercase was not rejected when I opened/created the account. So when I went to enter my account page for the first time, I entered it in all lowercase, as I had, when I created the account, the site would then request to send SIM codes to phone numbers that are not all connected to me. Of course this looked like the phishing expedition so I called them. I had 4 conversations with the 3 different reps throughout the day (the first rep was useless, I think because he might’ve been new and didn’t understand exactly what the problem was with their system) and it was obvious this is not their fault. It’s the website and IT security design. The last rep told me there is a fix coming for this or at least a notice about these problems coming out, but I wasted hours and they wasted hours speaking with me. Again, nota service desk problem. They are stuck with bad IT security and website design.

If I could give 0 stars I would. There customer service is terrible and demeaning. They processed a withdrawal from my other bank without my authorization, then when i tried to get my money back they refused and said id have to wait the week it takes to process into CIT then transfer it back to the original bank(which takes another week). As soon as i can get my money out I'm cancelling my account.DO NOT USE CIT.