CITReviews of cit.com

Don’t believe anything that they tell you! Was promised a higher rate when I was looking at moving my money. They promised a higher interest rate so I stayed with them. They said that no written verification of their offer was available. Turns out the increased rate never happened and when I called them and was also at the same time looking at my statements my account was blocked, and got a message that my statements were no longer available. Should be called Crooked Bank!

Lubaki Nkete and Erin Hodges put my account in collections while I was out due to cancer treatments. They never sent me a final notice and put accounts in collections that were not even 30 days past due. They decided to stop responding and gave no guidance on how to proceed with net accounts that needed to be paid that were not past due. The collection agency didnt even have the correct invoices and these 2 ladies knew I was going through cancer treatments. Disgusting people and actions! DO NOT USE CIT

One day out of the blue I was no longer able to get into my account. I answered the same questions over and over on the phone with different people, it was a complete hassle getting back into my account. Account was closed after 4 months as soon as I was finally able to get back into my account.

Haven't been able to log in for 5 days now. This is ridiculous.. and definitely not the first time this has happened. It's a routine occurrence with their app/website.

Stay away form this bank. They allow people to open accounts under your name with no identifiable info. The do not follow the Know Your Customer (KYC) laws and when you contact them to inquire and report fraud... THEY DO NOT HAVE A FRAUD DEPT who you can speak to or obtain key info. SHADY AF. Better going with a legitimate bank They sent me a message asking for more info on February 13 2026, to date no followup. It is clear this same template reply is posted under many reviews posted here, which suggests the response is procedural rather than genuine. Customers deserve more than an automated redirection. These "replies" from them want them to look responsive and move it out of public view but its just a PR strategy.

Escribo esta reseña para alertar a futuros clientes sobre la arbitrariedad e irresponsabilidad en el manejo de servicios esenciales por parte de CIT Bank. Recientemente me registré en su plataforma y realicé el proceso de inscripción para el servicio de Zelle. Inicialmente, al usar un correo electrónico ya asociado a otra entidad (un error común que intenté corregir), el sistema me solicitó cambiarlo. Así lo hice: cambié el email original a secundario y me inscribí exitosamente con un nuevo correo primario. El sistema me permitió usar Zelle, recibir una transferencia y validar mi cuenta. Sin previo aviso ni comunicación clara sobre una violación de términos, CIT Bank procedió a bloquear mi acceso a Zelle al día siguiente, de forma unilateral. Lo que es mucho más grave y totalmente inaceptable es que la acción de CIT Bank no solo me afectó a mí en su plataforma, sino que, de alguna manera, esta institución envió una alerta que provocó el bloqueo de mi servicio Zelle en mi otro banco principal. Me siento profundamente dañado por las acciones desproporcionadas y arbitrarias de CIT Bank. En lugar de comunicarse o solicitar una aclaración, optaron por un bloqueo que ha tenido consecuencias directas y negativas en mi capacidad para manejar mis finanzas en otras instituciones. Esto no es solo un inconveniente; es una demostración de un manejo de riesgo y atención al cliente que es, en el mejor de los casos, negligente y, en el peor, abusivo. Exijo una explicación y una solución a este bloqueo injustificado que ha creado un problema en cadena para mi vida financiera. Advertencia a futuros clientes: Tengan extremo cuidado con las acciones unilaterales de este banco que pueden tener graves repercusiones más allá de su plataforma." I am writing this review to warn future customers about the arbitrariness and irresponsibility in the handling of essential services by CIT Bank. I recently registered on their platform and completed the enrollment process for the Zelle service. Initially, when using an email already associated with another entity (a common mistake I immediately tried to correct), the system prompted me to change it. I did so: I moved the original email to secondary and successfully enrolled with a new primary email. The system allowed me to use Zelle, receive a transfer, and validate my account. Without any prior warning or clear communication regarding a terms violation, CIT Bank proceeded to block my access to Zelle the next day, unilaterally. What is far more serious and completely unacceptable is that CIT Bank's action did not just affect me on their platform; somehow, this institution triggered an alert that caused the blocking of my Zelle service at my other main bank. I feel deeply harmed by the disproportionate and arbitrary actions of CIT Bank. Instead of communicating or requesting clarification, they opted for a block that has had direct and negative consequences on my ability to manage my finances at other institutions. This is not just an inconvenience; it is a demonstration of risk management and customer care that is, at best, negligent, and at worst, abusive. I demand an explanation and a resolution to this unjustified block that has created a chain problem for my financial life. Warning to Future Customers: Exercise extreme caution regarding this bank's unilateral actions, which can have severe repercussions beyond their own platform

Website is terrible. Want to check your balace? You have a 10% chance that you will be able to even log in. Most of the time you can't even get the website to load at all. IF you actually can log in you have almost no chance of actually transferring $$ before it times out in an endless loading loop. I'm done. I'm going to move all my $$ out. Of course that is easier said than done..... The rate of return on their savings account it good, but I'm tired of dealing with the access issues... which have been going on for YEARS.

CIT BANK’S BEHAVIOR TOWARD MY ACCOUNT WAS OUTRAGEOUS — I’VE NEVER EXPERIENCED ANYTHING LIKE IT I am beyond furious with CIT Bank. What happened to me is so outrageous that I feel obligated to warn EVERYONE. I opened accounts on 9/24/25, deposited $52,250, completed every requirement for their $300 and $100 bonuses, and then withdrew the large deposit — but I left MY money in the accounts: • $100.10 in checking • $137.34 in Platinum Savings Then, on 10/29/25, CIT Bank shut down BOTH accounts without ANY notice, ANY warning, ANY explanation, NOTHING. No email. No call. No message. Just gone. And here’s the part that has me absolutely LIVID: They did NOT return my remaining money. MY $237.44 simply disappeared when they closed the accounts. In my experience, it felt like they just took it. I don’t care how they try to justify this — no legitimate bank should EVER close an account with zero notice and keep the customer’s balance. The fact that this happened is absolutely unbelievable. When I contacted customer service, the responses were dismissive, vague, and completely unhelpful. No explanation. No accountability. No resolution. Just “the accounts are closed.” Meanwhile, my money is still missing. I want my money back. ALL of it. And until CIT Bank fixes this, I will warn EVERY SINGLE PERSON I CAN: ⚠️ In my experience, CIT Bank closes accounts without notice. ⚠️ In my experience, CIT Bank did NOT return the money in my accounts. ⚠️ What happened to me felt completely unacceptable and deeply untrustworthy. If you are considering banking here: DON’T. What happened to me should NEVER happen to anyone. CIT Bank’s actions raise serious concerns regarding: (1) unlawful account closure practices, (2) improper withholding or seizure of consumer funds, (3) failure to provide legally required disclosures, (4) deceptive promotional practices, and (5) potential violation of federal consumer protection laws. I am filing this addendum to ensure there is a clear, written record of the timeline, the amounts involved, and CIT Bank’s refusal to return my funds. I request immediate investigation and full restitution of all money wrongfully taken.