CITReviews of cit.com

Never use them. Ever. Horrible. Seems like a scam type leasing company. They charge exorbitant prices and insane interest. Also they have excessive leasing terms for machines that will not last that long. Someone in our company bought a copier from them and signed the document with very little financial knowledge. We are on the hook for over $11,000 for a machine that costs $1,900 new. Also, they just sent us a bill because they claim that they forgot to charge us for freight or something. Now they want another $900. I cannot say this enough: Never use this company. Ever. Also, they are using some 3rd party, called Impact, to charge us fees for toner & copies. So there is an additional bill. Plus CIT is already charging us maintenance on the original lease which increases every few months. Never use this company.

The worst company in the world to finance thru I financed $28400 plus there fees $950 $350. There were no federal disclosers on my contract no apr no nothing but there fees after 3 years of payments I still owe more than I financed there crooks do not deal with this company . I’m haveing too get a attorney to find out what’s going on this is old times dealings like rule of 78 they outlawed years ago but this company still pratices the rule of screw your customer you will only have them once they don’t have repeat buissness.please beware of them

Utter incompetence. It took an hour to open my account with someone on the phone and they advertise 5 minutes. Tech support sucks, too. Avoid.

I've been a customer of Cit Bank for several years. I was lured in by their high yield savings rate, which immediately dropped to a deplorable amount. I immediately planned to cancel the account, but every time I called to cancel, the wait time was so long that I gave up. At first, I blamed the lack of customer support on COVID. Now it's clear that the bank literally doesn't care about their customers at all. I finally set time aside to close out this account. Now that interest rates on high-yield savings accounts have gone higher, most of my other banks are up to 3.6+%. Cit Bank is still under 1%. Ridiculous! I waited for a very long time to talk to a customer service rep. When I told them I wanted to close my account, they said I'd have to speak to another rep. They said, "let me put you on a brief hold." The "brief hold" is over 30 minutes so far in addition to the abysmally long hold I was already on to speak to customer service rep #1. So basically, I'm unable to close my account without spending hours of my day trying to get through to someone. Unlike other banks, there's no way to close the account online. There's no way to email customer service or chat with customer service online. You're trapped. Don't do it! I've never had a worse experience with a bank, and I regret the day that I opened this account.

This bank took over 45 days to let me that they were going to pay the vendors. This only happens after I sent an email out that I was not going to need the loan any longer. They went ahead and pay the vendors. Northern Tool being one of those vendors. And since September they can not provide me with an statement showing me what am I being charge for. Be careful with people like drew Gaberseck from CIT this person will not return calls, and he will not answer calls. After instructing northern Tool not to provide any type of information to me in particular. After months of trying to communicate with them to get a simple statement about the charges they claimed. I still do not have it.

Cannot speak with a human at CIT. Called in several times and wait time was over 45 minutes. They say leave a number and they will call back in order received. Did that about two weeks ago, a week ago, and yesterday, and so far no return calls.

They keep charging me insurance even though I have provided ins coverage 3 times

We still have not be refunded for insurance or another rental charge that should not have been charged to us.