CITReviews of cit.com

Be prepared for an ordeal trying to set up the Platinum Savings account. I am going on a month now and they still do not have my account setup. They claim their review team is backed up.....well, hire more people - Hello? And once they finally get the account set up we still need to go through the trial deposits process which will require even more time. On a semi-positive note, their customer service is US based and has been courteous and professional on my multiple calls to try and get my account set up. Just an FYI that they are super SLOW!

The customer service provided on the phone was excellent. They were extremely helpful and courteous. However, I sent two emails to customer service the 2 weeks prior to me calling and I never received a reply. Email response got 1 star and phone response got 5 stars so cumulative is 3 stars.

I was dealing with LISA and she said she was my loan officer as I had just bought over 100,000.00 dollars worth of equipment thru them. Well to this day not only did pull a hard credit check and drop my score she has never even called me back and tell me why they wouldn't work with me again. I am 5 payments ahead on everything never ever in 40 yrs of in business missed any payment.. She just needs to go.

when i created an account and tried to login the phone numbers available for a one-time code weren't mine. i called the support and after waiting around 15 minutes I finally talked to a real person who explained I had to enroll and set a USERID and password (even though I did that in the application step). once I did that everything else worked but overall the instructions weren't as clear as they could have been. i don't understand whose numbers were the ones that first showed up since I'm assuming the USERID I picked was not taken. not sure if I will keep the account. my advice if you're having trouble: DO NOT GET OFF THE PHONE CALL. they offer to call you back but I've seen in other reviews that they never do. may or may not keep the account, the APY is pretty nice

Not very easy to communicate Did not received a call back Still having issues on why they are charging my account on insurance since I’m in compliance Not returning calls

Works good !!!!

I have use them for a number of loans however in the last couple of years it has been very hard to get a live person to return a phone call that is made to them. I get standard emails offering money and loans to help my business grow and when I answer back of them just say hey please call me regarding a question I have I never get a call they need to get a better personal touch.

Great company! I have done a fair amount of my business loans through them but was disappointed in the last few transactions. Was charged a final loan fee. When I was deciding to go with them on the last loan I was told it was a tactic of there competitor. Now looks like they are doing the same thing. Very disappointing