CITReviews of cit.com

I opened two accounts with them two months ago, just now received a letter notifying me, both accounts will be canceled in ten days. I called and ask why, and she said: the agreement said, the bank can close you anytime without reason and the money will mail to you in about ten days. I requested to wire or transfer back to my other account, because the mail takes too long to receive without interest as I have a large deposit there, but she insists mail back a check only. I think, CIT bank intentionally does that, so your money remains with them, and you will lose ten days or more interest. Before the account close, CIT will lock you out from online banking. I never had a bank that cancel my account and make me lose hundreds of interest. At least, CIT bank can wire back my money.

Did an online transfer from another bank to a Platinum acct and it’s been since 6/21and still not showing up anywhere! Scary stuff

The worst customer service I have ever experienced with any bank, in person or online. It was such a fiasco trying to set up a savings account with 2 reps giving me the wrong information, plus closing the very account i had set up and kept waiting for the micro deposits. On the fourth call, to find out where the microdeposits were is when to my shock the account was wrongly closed. Plus, one rep was so rude and impatient with my questions! If their reps are this inept, I don't want my money there. I don't care how good the interest rate is. Lastly, when i asked to speak with a supervisor, I was kept on hold. I eventually hung up, which is probably what they wanted me to do.

Have chosen not to renew a CD. After 10 days I have not received my money. When I call I get a different answer. They had no problem withdrawing money from a external account but can't deposit my money back into an external account. Please beware chose a local bank with a branch office.

Do not purchase a CD if you are not in California. Very difficult to work with if you want to change. Must use CA documents even if you have legal documents from your state!

Customer service hung up on me as I was explaining what I wanted. I was trying to open a high yield savings account. After reading the reviews I'm very fortunate NOT to have opened a savings account.

I submitted a payment for the month of April, i've got the confirmation and back up docs. Bank account has a lot of money in it so it wasn't a funds issue. I was contacted by a representative, who told me that the payment didn't go through and to call the general customer service number i asked him to call me to take the payment due to time constraints and he just ignored me and hasn't called its been a few weeks. I set time aside each month to pay this account and if the payment doesn't go through due to something on your end, then i don't have time to call in again and wait for a rep, it is common that I am not connected for at least 30 minutes. If your rep can't communicate back to your customer to get issues resolved then what is he doing there? Further due to his lack of ability to communicate, or his assumption that the customer will eventually just call in themselves, the customer now is in a negative standing or is receiving a late charge. Another issue is that i emailed your team insurance proof and we are still being charged for the insurance.

DO NOT WASTE YOUR TIME - Is this even a real bank? I'm 58 years old with an 800 credit score and no blemishes on any record anywhere. I applied online and was turned down with no explanation. I called their "customer service" phone number 855-462-2652 and was read a statement that said I was turned down because they were unable to verify some aspect of my identity. Which, ok. But no solution was offered, no "sorry," no nothing except "goodbye." So just replace the "C" with an "SH" and say goodbye to CIT Bank. Yuck