CITReviews of cit.com

Needed to get a power of attorney activated and a regular savings account converted to a trust account for my very elderly father. Over 200k in this account. Was told it was just a matter of uploading a couple of documents (signature page and trust certification) and it would be converted. Did that. No action until I was calling a supervisor on an almost daily basis to move things along. Received notice that his personal savings account was converted to a trust account. Problem is that they only listed my very elderly dad as the trustee. The estate planning “specialist” who did the paperwork didn’t review a paragraph in a one page trust certification document indicating there was more than one trustee in the trust. Emails to the estates department and trust department about this serious problem continue to go unanswered. I called and spoke with the supervisor who was working with me on this situation. Told me that if my dad wanted to have more than one trustee I had to create a joint account with my dad, and then convert that to a trust. Then wait for everything to process, which could be another 9 days on top of the delays it took for them to ultimately create this mess. He couldn't help me more because he was working on a "fraud" case and had to go. Apparently that is more important than the active conversion of over 200k in funds undertaken by the gross negligence of another cit employee. I asked to speak to a manager (someone above supervisor) to get this resolved today. I was told that they are all in a meeting, but assured me that someone would get back to me today. Supervisor told me he didn’t think the manager could do much anyway. I told him I wanted to get all the money transferred out of that account through an ACH transfer to a bank already on file. I am legally allowed to do this according to their banking terms. I am poa and also a trustee on the filing of the trust application they botched. My dad wants this money out. Supervisor said I should not do this until I speak with a manager, and it was up to them. I could run into problems if I did. I assume the "problem"will be freezing his account. I asked if I could close the account and they said they’d have to “authenticate” my father before a check could be mailed out. As expected, I never received any callback from a manager. I also anticipate that the account will get locked when very elderly dad will not be able to authenticate their questions. Due to the gross negligence of one of their own employees, they have created a situation where my father will not be able to access these funds and we will need to hire a lawyer to fight them. We have a very large firm on retainer ready to go, but this will be an expensive process. My father and I want the money he has in CIT transferred by ACH transfer to another bank that is on file. I want CIT to clean up the mess they have created through their gross negligence. They need to revert that trust account back to his former personal savings account. My POA needs to be activated immediately. What they have done is not only unprofessional, but also unethical, illegal, and constitutes elder abuse.

I withdrew my entire savings from CITBank months ago because of inept customer service and long wait times to reach a human being. Now that I want to officially close the account I get into a circular loop that keeps bringing me back to ways to access my account. I can't message the bank because one needs to access the account to send a secure message. A message comes up to send an SMS to my phone, but the 4 digits that show as part of my phone number are NOT my phone number. So glad I pulled my savings out. This organization should be shut down.

If there's 0 star, I ll grant it. Let me tell you something, if you think you get my info to open an account and the page disappear as if I never existed, I'll ruin your reputation by going through proper channels. I am no joke!!! Far worse yet, customers shouldn't link their account during the process of the application so that you can peek and partake where they are getting the source of their money. That's a fraudulent and a suspicious act!!!

I try to get with credit card issue, and could get help. In fact it seem like the bank did not want help with issue.

Could not transfer online for no reason. Kept saying unavailable try again later. Tried to call and no call was answered after an hour. Looking to transfer all funds

I was approved and opened a high yield savings account with cit bank a week ago and then they asked me to fund it. I requested to transfer from 3 of my savings accounts to theirs and it took 3 days and as soon as they received the funds they closed my account and put it in review and will tell me nothing about when I will get my savings back. They will not let me contact whatever department is reviewing it. They give no explanations and have just kept the money so far. I have opened a cfpb complaint and have called multiple times to try to find out what is going on and when I will have my savings released but they will not give answers. I advise not to put your savings here as I did not read all the bad reviews and them repeatedly doing things like this to customers until after they have done it to me. I have savings with 7 other banks and none of them have done this for the exact same transactions and funding types. Terrible customer service and terrible policies and procedures. They should not have approved my application if this was what they were going to do once I used their account.

Citing Bank NYC and their subsidiaries Home Depot Citi Cards and more outrageous is The Costco Citi Card . The issued a card under my wife’s name and later without our permission or knowledge made me the primary . How does this happen in the United States ? We had clearly stated that my wife and I a two separate individuals . Anywho , Citu Bank and its subsidiary Citi Cards USA have ruined our peace of mind and sanity . Truly pathetic and inexcusable If there is a negative zero I would give them that Worst banking fraud that I have witnessed first hand Abdul T Razack

This company is very user UNFRIENDLY! I have been dealing with them for over a month to file a power of attorney. After jumping through all their hoops with paperwork and notarized forms, when I call to talk with someone about the status, I am told they will "reach out to me" in 3-5 business days, which has already been 10 business days. When I ask to speak to the "department" that handles this, I am told they will reach out to me on their own time. They will NOT call me. What horrible service. They have a LOT of our money in their possession. I will NEVER give them another cent!