Tonya L.
I had an appointment for 4:15pm today
I had an appointment for 4:15pm today, and when I was going in to get on the call at 4:06pm it sent me a message I had canceled visit and it charged me $50.00 it directed me to a chat and I waited for a human to respond for over 30 minutes. No response. I also called and had to leave a message. I go back and look at the available appointment for Saturday and Sunday and they had all been cleared out when I had just booked my appointment 2 hours prior and there lots of appointments. I am not sure this business is legit, but I have reached out to my insurance company and card company to report.
Response from Circle MedicalMar 2, 2026
Hi Tonya, thank you for bringing this to our attention. We’re sorry for the inconvenience — we understand how frustrating that situation must have been. Occasionally, appointments may be canceled due to provider availability or unexpected issues. When that happens close to the scheduled time, it can understandably cause confusion. Cancellation and no-show fees are applied based on system timestamps and scheduling policies, but if something doesn’t seem right, the charge can absolutely be reviewed. Our support team is available Monday–Friday from 6:00am–4:45pm PST by phone, and chat support is generally available Monday–Friday from 6:00am–8:30pm PST. Please reach out through our HIPAA-secured in-app chat so we can look into this and assist further. We appreciate you sharing your experience.




