Jolenn E.
Deceptive and sneaky business…
Deceptive and sneaky business practices. In August 2022 I tried a trial for $45, and decided within 24 hours that this was not suitable for my business. They forced me to pay the entire monthly payment and refunded $7.00, along with canceling my account. Now - in NOVEMBER 2023 - they have charged me $300 and claim I didn't cancel the account. No notifications at all - just charged my credit card. ARE YOU KIDDING?? I have disputed this with the credit card provider after their customer service refused to help. UPDATE - they still refuse to correct their bogus system that did not properly cancel a subscription that I certainly canceled in August of 2022. The next step is to notify the BBB, and file theft/fraud charges. Nobody should have money stolen from them like Circleboom did to me. They continue to be appalling. If you charge a Non User 1.5 YEARS after cancellation, they should be ashamed and just issue the refund. Is business really that bad that they have to steal? Beware of this "company".
Response from CircleboomDec 13, 2023
Thank you for your feedback. We sincerely apologize for the experience you've described. Understanding your disappointment, especially regarding our resolution process, is important to us. We want to assure you and all our customers that we are dedicated to improving our services and support. Your feedback is invaluable in this process. It's important to note, like with many subscription services, if you wish to discontinue, it's necessary to cancel your subscription. When this is not done, our payment provider, Stripe, automatically processes charges for the next billing term. This policy is in place to ensure uninterrupted service for our users. We appreciate your input, as it is crucial for our continuous improvement. Thank you again for bringing this to our attention. Best Kevin




