CircleboomReviews of circleboom.com

Response from CircleboomApr 4, 2024

Dear Lala, We are deeply sorry to hear about the frustration and disappointment you experienced with our service. However, please note that Twitter explicitly mentions the potential account suspension for engaging in follow/unfollow churns. It associates the bulk unfollow services with the risk of account suspension in strict guidelines. So in order to ensure your account's safety and compliance with Twitter's policies, we recommend handling unfollows individually. In fact, follower removal is no longer advertised among our features at https://circleboom.com/twitter-management-tool/plans-and-pricing. Nevertheless, you can still see and list fake/spam followers using Circleboom. Then, all you need to do is click on the "Visit" button for each account and visit their profiles on Twitter to block/remove them. We truly value your feedback as it helps us improve and better serve our customers. If there's anything further we can do to address your concerns or if you have any additional feedback to share, please don't hesitate to reach out to us directly. Best regards,

Response from CircleboomMar 27, 2024

Dear Natalia, We're sorry to hear that you found our platform to be not user-friendly and encountered difficulties while trying to use it. Your experience is important to us, and we appreciate you sharing your feedback with us. We strive to make our platform as intuitive and easy to use as possible, and we regret any inconvenience or frustration you may have experienced. Your feedback helps us identify areas for improvement, and we will take your comments into consideration as we continue to enhance our platform. If you have any specific suggestions or if there's anything we can do to assist you further, please don't hesitate to reach out to us via "support @ circleboom.com". We're here to help and want to ensure that you have a positive experience with our service. Best regards,

Response from CircleboomMar 1, 2024

Dear Tim, Thank you for sharing your insights and concerns about our platform. We appreciate your feedback, and we want to address some of the points you've raised to provide clarity and potential solutions. Firstly, regarding the smart search and the limitation of search credits, we truly understand the importance of having sufficient search capabilities. So if you find yourself in need of additional search tokens, we offer the option to purchase more as an add-on if they expire, ensuring that you have the flexibility to continue using our platform effectively. Secondly, you mentioned the absence of the follow/unfollow feature within the Circleboom platform. We want to explain that while this feature can indeed be convenient, bulk follow/unfollow actions can potentially lead to the suspension of user accounts, which is something we aim to prevent for our users in line with Twitter's policies. Lastly, we'd like to highlight that there is indeed a specific feature within our platform dedicated to influencer search and spotting influencers within your network. We understand the importance of identifying and engaging with influential accounts, and we offer tools to help you do just that. In addition to these features of Circleboom Twitter, we also offer an AI-powered publishing tool called Circleboom Publish that allows you to streamline your social media content management, just as you highlighted. We believe you may find this tool particularly useful, and we encourage you to explore it further by trying our 14-day free trial so that you can experience its capabilities firsthand. We hope this information helps address some of your concerns, and we're committed to continuously improving our platform to better meet the needs of our users. If you have any further questions or suggestions, please feel free to reach out to us. Your feedback is invaluable as we work to enhance the Circleboom experience for all our users. Best regards,

Response from CircleboomMar 1, 2024

Dear Adam, Thank you for bringing your concerns to our attention. We understand the importance of transparency and providing value to our customers, and we are sorry to hear about any disappointment you've experienced regarding our subscription offerings. At Circleboom, we strive to be transparent about our features and services to ensure that our customers can make informed decisions. We're committed to providing the best possible experience, and we regret any inconvenience you may have faced. Regarding your mention of feature availability, we continuously work to enhance and expand our offerings based on customer feedback. Your input is valuable to us, and we appreciate your insights as we strive to improve our platform, so please feel free to inform us about your expectations in more detail through email. In terms of subscription lengths and refunds, we aim to be fair and reasonable in our policies. The annual subscription plan's monthly fee, and the total cost of the annual plan are clearly displayed on the payment page. Like many other SaaS businesses, we charge the total amount at the beginning of the subscription period. And the reason why annual Pro plan is discounted compared to our monthly Pro plan is that it is a binding agreement. Thank you for your understanding, and we look forward to the opportunity to serve you better in the future. Best regards,

Response from CircleboomMar 1, 2024

Hi, Thank you for taking your time to review us. We are sorry to hear about your experience with our services. We understand the importance of effective communication, and we want to assure you that we take all customer inquiries seriously. Our support team has thoroughly reviewed your case and responded through multiple channels to ensure that your concerns were addressed promptly and your satisfaction with us is sustained. If you believe your case has not been resolved yet, you may want to check your emails. We understand that misunderstandings can occur, and we regret any inconvenience you may have experienced. However, we also want to emphasize that we always strive to act in line with the terms of service as a responsible service provider. If you have any further questions or concerns, please don't hesitate to reach out as we're here to help. Best regards,

Response from CircleboomFeb 12, 2024

Hello Justin, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our tweet removal feature did not meet your expectations. At Circleboom, we strive to provide clear and accurate information about our services. We understand the importance of transparency and would like to address any misunderstandings directly. We would appreciate the opportunity to review your case and ensure that all service descriptions and functionalities have been communicated effectively. Please reach out to us directly at [email protected], so we can understand your specific concerns and assist you further. Your trust and satisfaction are paramount to us, and we're committed to providing solutions that align with our users' needs. We look forward to hearing from you and hope to resolve any issues to your satisfaction. Best,

Response from CircleboomFeb 12, 2024

Dear Rahul, Sorry to hear about your frustration. We would like to clarify that on Circleboom Publish, most of our paid plans, except the Pro plan, include two-week trial periods. Users can choose the suitable plan for themselves from https://circleboom.com/social-media-scheduler/plans-and-pricing However, since you have subscribed to the Pro plan, you are not provided a trial period as it is not available for the chosen subscription plan. If you cancel your subscription, there will be no further billing. It's important to note that our subscriptions are non-refundable and valid for the duration of the subscription period they are purchased for, which is outlined in our Terms of Service (TOS). Our support team had also explained the situation in more detail to you. Could you please check your email inbox? Thank you for your understanding, and please do not hesitate to reach out if we can help you any further. Best,